“Compliments to the wonderful staff, and hopefully recognition and incentives from management on the great work they do”

After a horrible travel day, fighting with American airlines, I finally recieved a hotel voucher at this amazing place. This hotel is only wonderful because of the people working there. Ana Crina and Taylor Green at the front desk were absolutely amazing. They were very social and welcoming and gre… Więcej

After a horrible travel day, fighting with American airlines, I finally recieved a hotel voucher at this amazing place. This hotel is only wonderful because of the people working there. Ana Crina and Taylor Green at the front desk were absolutely amazing. They were very social and welcoming and greated my horrible day with smiles and turned it around with great conversation. At the restaurant Vianca Verna was professional and pleasant even when my meal voucher was not working. She remedy the situation with professionalism and curtesy, as well as concern for my situation. These people make this hotel what it is and deserve not only appreciation from upper management but also incentives to continue the great work and inviting environment they foster 💯

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“Strong customer service”

Outstanding experience! The customer service at this location exceeded my expectations. They were able to accommodate my need for a late check-out at a modest, reasonable cost and quickly took care of a minor issue in the room with even the manager proactively following up to ensure it was resolved… Więcej

Outstanding experience! The customer service at this location exceeded my expectations. They were able to accommodate my need for a late check-out at a modest, reasonable cost and quickly took care of a minor issue in the room with even the manager proactively following up to ensure it was resolved. The room was spacious and it was convenient to walk through the tunnel and have food and drugstore options right there. I'm typically a Hilton customer but this experience has me leaning more Marriott now.

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“Fine for flights out of DCA or to save money from DC but just above average”

After a few days in other hotels in DC, I moved over to Arlington to the Crystal Gateway Marriott. I've stayed here before but it's been several years. The hotel has been renovated in the recent past couple years and I was able to check in early and even score an upgrade to a junior suite with … Więcej

After a few days in other hotels in DC, I moved over to Arlington to the Crystal Gateway Marriott. I've stayed here before but it's been several years. The hotel has been renovated in the recent past couple years and I was able to check in early and even score an upgrade to a junior suite with a small view of DCA. I settled in and awaited the snowstorm. My room had a nice king size bed, table and chairs, comfy sofa/sofa bed (I didn't use that) in the living room and a bathroom and fridge. The bathroom was fairly clean but I noticed a few things here and there that should have been cleaner. Overall the staff at the hotel were friendly although there may have been a staffing issue on Sunday night and Monday AM as the M Club wasn't being maintained or refilled and the breakfast offerings in the lounge were poor. I'm glad I didn't pay for what amounted to a glorified continental breakfast with eggs. None of the food was hot and there were no utensils for some items. I will say that Monday evening and Tuesday AM, the lounge was properly staffed as breakfast Tuesday was 100% better. The room was comfortable but wasn't vacuumed very well and was missing some towels/washcloths in the bathroom that were replaced after a couple calls to the desk. The desk in the room was also very dirty but again, the housekeeper fixed it quickly. The restaurant in the hotel isn't open for lunch but I will commend the Chef who went above and beyond and opened up on Monday (due to the snow) with a limited menu (soup, salad, burgers and chicken sandwich) so that guests who were stuck by choice or dumb luck were able to eat. In previous years, the shops underground were booming and there were tons of places to eat. Now it's a ghost town. I walked over to 23rd street for dinner one night so that I could eat something that wasn't hotel food. There is an airport shuttle but be aware that it also stops across the street at the Crystal City Marriott and then at the Courtyard so the trip can take a bit longer than you might expect. I had a light dinner/snack and cocktail in the bar and honestly, don't serve classic cocktails and then make them incorrectly. Case in point: Hemingway Daiquiri. It does NOT have grenadine in it and it's NOT a super sweet drink. The bartender did make me something else with no issue but please, if you're going to serve a classic, stick to the recipe please. All in all, it's a good hotel if you want to be a fast Metro ride from DC or if you're flying into/out of DCA. While most of the staff was nice, I get a feeling that this hotel may be suffering post pandemic staffing and occupancy issues, even now Sure, it's convenient and flight crews are filling some rooms, but it needs something else to make it seem less like a ghost town than the former "mall" to which it is attached.

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“Mixed feelings about this property”

I’ve stayed at this property several times, and while the staff is terrific, location is terrific, it’s clean, and the facilities are generally okay, there are some shortcomings that are simply unacceptable. This property is literally in the area where the Marriott brand was born, and it’s a great … Więcej

I’ve stayed at this property several times, and while the staff is terrific, location is terrific, it’s clean, and the facilities are generally okay, there are some shortcomings that are simply unacceptable. This property is literally in the area where the Marriott brand was born, and it’s a great example of Marriott standards continuing to slip while owners cut corners. Staying at a Marriott used to be the guarantee of a certain level of quality. It’s a decent property, with bones from the 80s that’s starting to show its age. Half the escalators in the property don’t work. 3 out of 4 elevators in one tower didn’t work during our stay, meaning you’d wait 5–10 minutes. This is simply unacceptable. The rooms are dated and the hallways dark and showing their age. It’s fairly clean, but the carpets everywhere in the property are old and need a good steam cleaning at the least. Some are taped down. Ick. The room decor is Marriott circa 2008 in the bones of an older building. It looks like they’ve put some money into the bathrooms in the guest rooms and public areas which is nice. The M Club has such potential but again, it’s an example of slipping standards. Both coffee machines were broken our entire stay. They put out some fruit, but that’s it for grab and go when outside breakfast hours. It’s not a bad property, but it could be so much better if ownership and management were more on top of things.

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