“Family Reunion Stay - A Wonderful Experience!”

We recently stayed at this hotel for a family reunion, with multiple generations from children to grandparents in their 90s. The location was perfect for us, and we felt truly welcomed and taken care of. From the start, the front desk staff was consistently helpful and courteous. A special mention… Více

We recently stayed at this hotel for a family reunion, with multiple generations from children to grandparents in their 90s. The location was perfect for us, and we felt truly welcomed and taken care of. From the start, the front desk staff was consistently helpful and courteous. A special mention goes to Manager Dave, who proactively contacted me a few days before our arrival to inform me about the scheduled elevator maintenance. He offered to move rooms to accommodate our elderly guests who wouldn't be able to use the stairs. Scott, Misty, and Barbara also made our stay incredibly comfortable. Scott worked tirelessly to resolve key card issues, ensuring our extended stay went smoothly. Lia, the breakfast café QUEEN, was a delight. She greeted us by name every morning and made sure we had everything we needed, even accommodating us when we used the breakfast area for games and snacks. Our rooms were clean and comfortable, though the pull-out sofa was a bit small and not ideal for adults—more suitable for one child. The mini fridge worked but didn't stay very cold, though it was fine for chilling a few items. Breakfast offered a variety of options, though the quality could be improved. The egg omelet with cheese was questionable, and the sausage wasn’t great, but we appreciated the abundance of packaged hard-boiled eggs. The kids loved the pancake and waffle makers, and the hot food options were a nice touch. The coffee, however, could use some improvement. Overall, for the price, the amenities were satisfactory, and our experience was phenomenal. We left feeling grateful for the wonderful service and the great memories made during our stay.

Méně