“Get your act together”

Dear Duecitania owners, Your hotel is magnificent and I LOVE it. The architecture, the details, the workmanship are superb. Your natural pool and surroundings are stunning, and, very importantly, your staff are lovely, nice, helpful. Ah yeah, also the spa! Unfortunately, you need to look for anoth… Több

Dear Duecitania owners, Your hotel is magnificent and I LOVE it. The architecture, the details, the workmanship are superb. Your natural pool and surroundings are stunning, and, very importantly, your staff are lovely, nice, helpful. Ah yeah, also the spa! Unfortunately, you need to look for another chef and another maintenance manager. Why change them? Because food and hospitality require love: love of taste, love of detail, love of choice, love of attention to detail. Because maintenance needs love for things that work, are clean, have square angles where required. And the love is lacking in the food and in the maintenance. 1. We arrive in our room on the 3rd floor; the wifi is abysmal, the fridge does not work, the water pressure is miserable, and the towel racks need to be tightened and squared up. And in the spa, the barrier to walk down into the jacuzzi must be put back in, the sauna and the vienne shower are still not working since last time we came. Also, can men with long feet have appropriate slippers? Your maintenance manager (if you have one) does not walk around looking at what works and does not work. And does not teach your staff to do the same and tell him or her “hey the towel rack in room 314 needs tightening “. There is no love. 2. For a place like the Duecitania, the menu is really poor. And the quality of the food average. The cheeses/sausages in the mixed platter do not honour the richness available in Portugal, the chicken in the (very small) Cesar salad is sad and dry. The bread of the hamburgers equals in quality what is found at McDo. When we arrive at breakfast, there is no brown bread. Yes, it comes just later. But why do we have to wait? Same with the bacon.. arrives later. And why have to ask the staff to cut the grapes bunches into manageable sizes? Here as well, the chef does not care and does not teach the staff how a well managed restaurant runs. No love. So, please, get your act together. It is not difficult, if you have the love.

Kevesebb

“Great stay! I will come back for sure!”

The facilities were great - I've booked this hotel specially due to the fact that it had an interior and exterior pool, which exceeded my expectations. Also, there was sauna and steam room available without extra costs. The room was very cozy and well cleaned. I will come back for sure! Having big… Több

The facilities were great - I've booked this hotel specially due to the fact that it had an interior and exterior pool, which exceeded my expectations. Also, there was sauna and steam room available without extra costs. The room was very cozy and well cleaned. I will come back for sure! Having big wide windows is awesome to have natural light, however, the curtains aren't able to cover all the light during the early morning, being a less positive point.

Kevesebb

“excellent choice unexpected location”

when i booked i was not sure what to expect and relied on people comments and post, i was very please with my choice. The hotel was very clean, the location was very good, quiet and peaceful surrounding the pool was of good size and nice, the car park is perfect and the wifi very good and fast. th… Több

when i booked i was not sure what to expect and relied on people comments and post, i was very please with my choice. The hotel was very clean, the location was very good, quiet and peaceful surrounding the pool was of good size and nice, the car park is perfect and the wifi very good and fast. the food was good and the bar area friendly it is good value for money

Kevesebb

“Very pleasant stay in stunning area”

Our group has very much enjoyed our stay at this hotel! The rooms were convenient and the staff made you feel at home instantly. Worth mentioning in particular is also the outstanding breakfast buffet. Moreover, the hotel serves as a fantastic base to discover Penela and the stunning area surroundi… Több

Our group has very much enjoyed our stay at this hotel! The rooms were convenient and the staff made you feel at home instantly. Worth mentioning in particular is also the outstanding breakfast buffet. Moreover, the hotel serves as a fantastic base to discover Penela and the stunning area surrounding it. We cannot recommend staying here enough!

Kevesebb

“Disappointing because of poor service in bar and dining room and no a la carte menu. Nice bottle of local sparkling wine”

Great hotel, nice surroundings. Well converted from an old watermill. Let down by a buffet dinner on a Friday night. Eaten their a la carte on previous occasions and fantastic. This more like school dinner. Ask if it is a buffet and if they say yes, avoid that day.