“Karen from Reception. ”

I would like to give the reception staff Lisa and Karen 10 out of 10 for wonderful service. I was trying to get a bed for one night and rang the hotel as I'd booked on what I thought was their website - I'd booked the wrong night and couldn't change it. Lisa was the lady I spoke to and she very kin… Több

I would like to give the reception staff Lisa and Karen 10 out of 10 for wonderful service. I was trying to get a bed for one night and rang the hotel as I'd booked on what I thought was their website - I'd booked the wrong night and couldn't change it. Lisa was the lady I spoke to and she very kindly sorted it for me in such a lovely manner. Then when I arrived Karen was on reception and the welcome was warm and friendly and nothing seemed to be too much trouble. Personality plus, what an asset! The room was on the small side but comfortable, spotless and had a fabulous view of the city. It is also within walking distance of two theatres, bars and restaurants. A genuine pleasure to stay here, thank you ladies.

Kevesebb

“Cons outweigh the pros of this self contained motel/apartment complex.”

The cons outweighed the pros of this accommodation in which we stayed for 4 nights which is why I can only rate it average. Starting with the Pros. PRO: Good location which was quiet at night, on-site free parking & guest laundry available on 1st floor - 2 washing machines and 2 dryers, gold coin … Több

The cons outweighed the pros of this accommodation in which we stayed for 4 nights which is why I can only rate it average. Starting with the Pros. PRO: Good location which was quiet at night, on-site free parking & guest laundry available on 1st floor - 2 washing machines and 2 dryers, gold coin operated. 2 bedroom apartment with kitchen, etc., that was very clean & had all the basic items as advertised. Linens were clean, as were the towels although they were well used (aka quite thin). Good storage in bedrooms. CON: The most uncomfortable bed and pillows which meant aching bones every morning and not a lot of sleep. What made it worse was the two double couches in the living area were also incredibly uncomfortable, with little to no support whatsoever - felt as if it was simply upholstery fabric over wooden frames and no webbing under the seat cushions. This meant you were uncomfortable trying to relax in the evenings and when trying to sleep at night. The other problem with the bedroom was evident on the first night we stayed, with it being a cold night outside and also in the bedroom. I had found a spare blanket in the wardrobe which we used on the bed but when lying in bed for a couple of hours, wide awake because of the poor quality mattress and pillows, I realised I could feel a cold breeze. Checking behind the blind and curtain, I discovered the window partially down. I attempted to close it, only to find that it couldn't be closed fully - the rubber stripping that is within the frame of the window had come away and was hanging down, tangled within the window frame, meaning that it couldn't close fully and so the cold night air coming through the opening left by the window dropping on one side. I did report it the next morning (reception staffed limited hours each day) but being a Sunday, there was no-one available to repair it..... nor did it get fixed before we checked out after our 4 night stay. It is an old motel, with either well used or cheap furniture. It's clean, it's convenient, it's quiet at night and it allows you to self cater but it may be better to spend a bit more money to find somewhere more comfortable if you want a good night's sleep.

Kevesebb

“Older style rooms”

Older style rooms. We had 2 spa rooms on the ground floor. The bathroom was the about the same size of the bedroom. If you aren't young and fit don't have the spa rooms. The spa was huge and unfortunately you have to climb into spa to have a shower and very slippery even with bath mat. All the spa… Több

Older style rooms. We had 2 spa rooms on the ground floor. The bathroom was the about the same size of the bedroom. If you aren't young and fit don't have the spa rooms. The spa was huge and unfortunately you have to climb into spa to have a shower and very slippery even with bath mat. All the spa jets weren't working either. The only ventilation was through the back door or sliding door onto the parking area. Neither could be open at night and there was no window in bathroom. Two rooms between ours had security screen doors on but not ours. The beds were never made up properly only quilt pulled up. Other than that rooms were ok for price. Beds were comfortable..

Kevesebb

“Functional Family Stay”

Reasonably priced apartment with plenty of onsite parking included. Did the job well for the three nights we were there. Relatively handy to town, however a bit of a trek back up the hill with kids. Beds were quite good and functional kitchenette. Overall a solid stay (but nothing special) whilst i… Több

Reasonably priced apartment with plenty of onsite parking included. Did the job well for the three nights we were there. Relatively handy to town, however a bit of a trek back up the hill with kids. Beds were quite good and functional kitchenette. Overall a solid stay (but nothing special) whilst in Launceston

Kevesebb