“Chessington Xmas Break! 2024”

Our Christmas family time at The resort is the best, seeing Santa having a great time on the selection of rides. also the children’s entertainment at night is great! Also have a cheeky drink served by the great bar man Mike! Merry Xmas All! 🎅🥃

“Outdated”

We have stayed a few times. It is starting to show some wear and tear and the rooms age. Tv is tiny almost like a PC screen size. When there is definitely enough wall space for a bigger one. Something similar to what you would find in a premier inn for much cheaper. There are no plugs by bed. We we… lisää

We have stayed a few times. It is starting to show some wear and tear and the rooms age. Tv is tiny almost like a PC screen size. When there is definitely enough wall space for a bigger one. Something similar to what you would find in a premier inn for much cheaper. There are no plugs by bed. We went for winter Christmas event. And paid for a room with a view. No where did it state there would be no view of animals they must be kept somewhere else for winter. But this was not stated. You can only see view if you stand at window. Not sure how wheelchair users or small children see view. There should be bigger windows for the rooms with views that people pay more to see. Seems to be a bit of a young person drinking atmosphere. Lots of adults standing gin reception drinking and also on the landings of hotel where there are table. Large groups just drinking. Not what I expected for a family themed hotel. Not sure I would stay again.

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“Changes made but lost its charm”

This was our third visit to the Safari hotel, and since our last visit they’ve had a move around - meaning, what was once a good place to chill out (the bar) has now become a walk in arcade. The problem with this hotel (aside from its lack of personable staff at this time of year) is that it is t … lisää

This was our third visit to the Safari hotel, and since our last visit they’ve had a move around - meaning, what was once a good place to chill out (the bar) has now become a walk in arcade. The problem with this hotel (aside from its lack of personable staff at this time of year) is that it is t a building suited to housing families. There’s no purpose built areas for entertainment, which means rooms and spaces are snapped up to use as arcades, or for a quick show, or a TV zone, whilst being unfit for purpose or just plain in the way of the reception/lifts/bar area. Recent changes such as this have eroded what little function was already in place. It’s a great hotel to visit if you can stand the chaos, in the summer, when they let the animals out. In December, it’s a weak offering, whilst just as busy, but reduced park times and availability (3pm close - why?) If you haven’t been then it’s not terrible, but it’s losing the charm it once had with odd decisions over how and where to place arcade machines.

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“Too Hot in the Winter!”

Note: I've been told to split my review per location. This is quite tricky given it's one car park, the hotels are joined, we slept in one but checked in, swam in and ate in the other. But I'll do my best. Our ticket included free pool admission but it still needed booking. The earliest time was 6… lisää

Note: I've been told to split my review per location. This is quite tricky given it's one car park, the hotels are joined, we slept in one but checked in, swam in and ate in the other. But I'll do my best. Our ticket included free pool admission but it still needed booking. The earliest time was 6.45pm. And the restaurant had no slots before that so we had to book for 8. This was despite booking online days before arrival. One thing I noted on arrival is that the hotel carpark is very cramped, uneven, not signed well, and with no footpaths. We had to walk our pram up the main side road while it was clear. When we got to the hotel, it was annoying to be charged a random £5 when we picked up our keycards. The stairs should be better signed as the queues for the lifts are insane. To fill the time between park closure (3pm!) and swimming, we checked out the events on the small stage in reception but after a short meet and greet with the Coco Melon character (not a fan), it remained empty. No-one seemed to turn up for the Elf Training session. The swimming experience was ok but somewhat ruined by the extraordinarily loud music from the Aquafit class. Anyone with ears would find it painful, let alone anyone with sensory issues. Like you couldn't even make out the lyrics it was that loud and distorted. The hotel (outside the air conditioned rooms) is very hot, even in the Winter. After lugging all the bags down to the car before breakfast, I was sweating. A bead of sweat literally dropped onto my breakfast plate. I don't know if this is just overcompensating for the outside cold. Please adapt appropriately to what guests are likely to wear in each season. All in all, we enjoyed the stay. I think there are plenty of opportunities for improvement though.

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