“Great hotel!”

Very clean, beautiful hotel close to everything such as the Rideau Centre, Byward market, Chateau Laurier, Parliament buildings, restaurants . Room was lovely with a very comfortable bed. Nice shower ! Fitness room, salt water pool and hot tub were some of the amenities . The staff were always pl… more

Very clean, beautiful hotel close to everything such as the Rideau Centre, Byward market, Chateau Laurier, Parliament buildings, restaurants . Room was lovely with a very comfortable bed. Nice shower ! Fitness room, salt water pool and hot tub were some of the amenities . The staff were always pleasant and helpful. We stayed for 3 nights over the Thanksgiving weekend and would highly recommend this hotel.

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“Simply. The. Best.”

This was my first time visit to this hotel. The staff was exceptional in all areas of service. I have stayed at other hotels in Ottawa, but The Westin has become my go to hotel. Thanks to all of the staff for making this visit such an enjoyable experience.

“I will definitely stay here again”

First visit For family Business to this hotel in Ottawa. Compared to other hotels in this area the price per room was reasonable Booked two rooms and was able to get connecting rooms. In addition to reasonably priced room a hotel location itself was the main reason for choosing. It’s central loca… more

First visit For family Business to this hotel in Ottawa. Compared to other hotels in this area the price per room was reasonable Booked two rooms and was able to get connecting rooms. In addition to reasonably priced room a hotel location itself was the main reason for choosing. It’s central location access to the shopping centre nearby i’m good room size and great view of the building and surrounding area from large window Furniture is a bit dated with some stain on the chairs, but overall the size of the room and comfort of the furniture and bed would make up for the datedness . We did not eat at the hotel restaurant since we were so close to the shopping mall and the food court, they have many cheaper options One small courtesy I requested a microwave, but never received it even though I was promised it will be sent up. After my second request, I give up, but that was not a big issue since I might’ve used it less than I thought. I assumed it would be nice if the front desk at kola and ask if everything was going OK with the microwave and that will give me the opportunity to let them know I never received it. Overall hotel staff is very friendly. Parking was a challenge many times and was the, biggest con, but that should be expected given it central location and demand for parking. I will return this Hotel I’ve been find the pros significantly outnumbered the cons

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“Misinformation & no response to complaints”

Checked in on Thursday, January 10th for a hockey tournament in Ottawa. The gentleman at check in insured me that the hotel charges would go through the credit card number that reserved the room for 3 nights and that my credit card was only for incidentals / damages. On Sunday, January 12th the f… more

Checked in on Thursday, January 10th for a hockey tournament in Ottawa. The gentleman at check in insured me that the hotel charges would go through the credit card number that reserved the room for 3 nights and that my credit card was only for incidentals / damages. On Sunday, January 12th the front desk staff gave contradictory information upon check out and said my card would in fact be charged with a “too bad” attitude. I sent an email to Westin Ottawa regarding the misinformation received by different staff which was ignored. The room charges did go through my credit card instead of card used for reservation. Train your staff to give the same, correct information.

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