“Great location, friendly staff, awesome renovations”

This has been one of favorite places to stay in Old San Juan but we had not returned since it was renovated. We were a little hesitant secondary to previous reviews but decided to take a chance because the location is so lovely and he doesn't love a recently renovated home. We did not have any is… more

This has been one of favorite places to stay in Old San Juan but we had not returned since it was renovated. We were a little hesitant secondary to previous reviews but decided to take a chance because the location is so lovely and he doesn't love a recently renovated home. We did not have any issues with check in process. The staff at the front desk were very welcoming and professional. Our Bonvoy membership was acknowledged and we were made to feel at home. This is such a lovely location right in front of the water and within walking distance to all that makes Old San Juan so special. I loved the hotel even before the renovations but now...Wow! Rooms are so bright and cheerful and the decor so tasteful and with good homage to the location. Staff were all friendly. Don't miss the opportunity to stay here.One of my decisions in staying at hotel that has recent poor reviews is that negative reviews are addressed. You will notice that Mr. Emanuelli has addressed the concerns and feel that they are sincerely interested in making things right.

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“Beautiful Hotel in the Heart of Old San Juan”

Attractive hotel in a great location right in the heart of Old San Juan. I love the local design touches (great Puerto Rican art) and also the delicious food at Kueros, the restaurant (which also has a lovely terrace with a view of the bay). The rooftop pool is another plus, and our suite was nicel… more

Attractive hotel in a great location right in the heart of Old San Juan. I love the local design touches (great Puerto Rican art) and also the delicious food at Kueros, the restaurant (which also has a lovely terrace with a view of the bay). The rooftop pool is another plus, and our suite was nicely designed and has great amenities. Perfect base for exploring Old San Juan — and if you're taking a cruise, it's a convenient location for a pre- or post-cruise stay.

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“Very good hotel”

Stayed here for a full week. The rooms are recently renovated and spacious and clean. Service is good, very friendly staff and accommodating (at the reception). Also at the restaurant and with breakfast. We had dinner once. But furthermore only breakfast which has a wide selection of items and is g… more

Stayed here for a full week. The rooms are recently renovated and spacious and clean. Service is good, very friendly staff and accommodating (at the reception). Also at the restaurant and with breakfast. We had dinner once. But furthermore only breakfast which has a wide selection of items and is good for its money. There are 2 elevators which is enough (not much waiting time) and they have a spacious 24/7 gym with quite some items. I can recommend this place.

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“Neat property with a great location”

My husband and I spent 2 nights here before boarding a cruise. The hotel is nice and new after a revamp, about a 15-minute drive from Luis Munoz Marin airport without traffic. The location is great, it's waterfront, and conveniently located next to a Walgreens, as well as a few minutes walk away … more

My husband and I spent 2 nights here before boarding a cruise. The hotel is nice and new after a revamp, about a 15-minute drive from Luis Munoz Marin airport without traffic. The location is great, it's waterfront, and conveniently located next to a Walgreens, as well as a few minutes walk away from C. Recinto Sur Street, where you can find restaurants, cafes, and shops, if you continue walking, you're essentially exploring Old Town San Juan. We initially had difficulty with securing the same king room for both nights while booking on the app and speaking to customer service but upon check-in, the gentleman kindly resolved the situation and offered us the same king room. Our room was colorfully decorated, with a nice view of the water and arriving cruise ships, and a well-lit bathroom featuring nice amenities from Ritual of Jing. There's no closet but there's plenty of racks to hang clothes, which is an efficient use of space. They have a buffet breakfast with a standard selection of breakfast food. Throughout our stay, we noticed the blankets were on the thinner side, housekeeping did not show up until I followed up at around 2:30 PM, and both the shower and sink water smelled like chlorine. It's a nicely maintained property and we'll most likely return to Hotel Rumbao on our next trip to San Juan.

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