“Exceptional experience”

This was our first time at Royal Solaris Los Cabos. and it by far exceeded our expectations. From the minute we arrived until the day we left, we were treated with such kindness, and everyone was so friendly. The moment we arrived, we were greeted by the bell boy Alberto. Alberto was so kind, c… more

This was our first time at Royal Solaris Los Cabos. and it by far exceeded our expectations. From the minute we arrived until the day we left, we were treated with such kindness, and everyone was so friendly. The moment we arrived, we were greeted by the bell boy Alberto. Alberto was so kind, caring and helpful. He insured we had the best possible experience. We can't thank him enough for making our stay so welcoming. Santos really took his time to explain everything. He was so patient & booked all of our reservations. He made it so easy. The entire staff from housekeeping to the pool boys were all so welcoming and caring. I can't say enough good things about this resort. The food was amazing, the ambience was beautiful and relaxing. Thank you royal Solaris or making our stay so memorable. We look forward to many more trips.

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“Amazing experience at Marco Polo”

Isidro and Fany from Marco Polo at Royal Solaris hotel made our anniversary night so special going above and beyond to make our night even more special. From a very warm welcome to photos for us, making great recommendations, and bringing us a special anniversary dessert. So pleasant. Thank you!!

“Fun and easy family holiday!”

Wonderful overall! Loved the beautiful beach and pool (although the pool was quite "refreshing", even for us Canadians). Great location if you enjoy being able to walk into San Jose or the nearby shops. Don't miss the Thursday night art walk! The whale watching and rays surfacing were so INCRED… more

Wonderful overall! Loved the beautiful beach and pool (although the pool was quite "refreshing", even for us Canadians). Great location if you enjoy being able to walk into San Jose or the nearby shops. Don't miss the Thursday night art walk! The whale watching and rays surfacing were so INCREDIBLE right off shore while we were there that we decided to forego a whale watching excursion. Was also a quick and easy transport from the airport to the resort and back... we opted for the private transport with our WestJet Vacation which we'd recommend if you're not into waiting for group shuttles. We didn't get pressured into any time shares or presentations upon arrival, which was so nice. We enjoyed the food onsite at all the restaurants, and the friendly hard-working staff. We're typically pretty optimistic and easy going on vacation though, and try to be grateful guests who tip and say please and thank you and respectfully enjoy the culture wherever we're visiting. Our favourite servers were Eduardo Galan and Captain Angel at Zai, as well as Aaron at the buffet for breakfasts and the sweet hostesses at all the restaurants. Loved the Mariachi at Panchos! The poolside servers were excellent and friendly as well, and the poolside bartenders were very efficient. The mango margaritas, bahama mamas, etc, are made with real fruit which we appreciated! The taco party and paella at the beach were meal highlights, and pizzas from the very hard working fellow at the poolside pizzeria were worth the wait for lunches. The spicy jalapeno margaritas and chocolate martinis were our fave drinks in the lobby bar. My only criticism would be the service in the coffee shop. My orders were simple, but were always wrong (ie asked for an iced latte and a hot mocha, and they made a hot latte and an iced mocha, or a cappuccino and a hot chocolate, and they just forgot the hot chocolate and I'd have to politely ask for it again), and the staff acted annoyed and inconvenienced, even though I always went late mornings when they were well staffed and weren't busy. Maybe a clearer menu at the counter would help? I'm not sure. The app was pretty glitchy for making restaurant reservations, but we were able to book with Lydia in the lobby whenever we had trouble booking via the app, or we also successfully walked up to restaurants at dinner time and politely asked if they had availability. The rooms were clean and comfortable (although please know the walls are VERY thin and you can hear all conversations next door and in the hallways, lol!), and our lovely housekeepers were so incredibly sweet and attentive. We didn't use much from the mini bar, but appreciated the plentiful bottled water, as well as the water bottle refill stations throughout the resort. We caught a few of the evening shows which were fun, and enjoyed the entertaining Karaoke night in the lobby WAY more than we expected to, lol! The lounge chair reservation game at the pool was a bit much though. If you didn't throw your stuff on a chair early morning, good luck getting any later in the day. We hated having to do it, but after having to share a random chair as a family of four the first day, we joined the ridiculousness. Otherwise, we really enjoyed the other guests and general vibe of the resort. Had many fun conversations, interactions, and games of beach volleyball with guests of all ages from all over! Thank you Royal Solaris for having us!

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“Nice place for family, but some not so good things”

I went for a sisters trip. Also wanted to check it out for family vacation in October. The positives: staff worked hard, the beds were comfy, it was clean, nice walk to art show, close to restaurants and little stores. The beach was beautiful. The ok: The drinks were alright. The buffet food was… more

I went for a sisters trip. Also wanted to check it out for family vacation in October. The positives: staff worked hard, the beds were comfy, it was clean, nice walk to art show, close to restaurants and little stores. The beach was beautiful. The ok: The drinks were alright. The buffet food was ok sometimes. The italian A La Carte. The bad: Got raw chicken one night at the area where they cook in front of you, that was not impressive. I quit eating meat after that. The A La Carte’s need much improvement. The timeshare or people who want you to look at their hotel next door..I hate, we are on holidays, don’t waste our time! I’m not sure I would go back.

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