“Some pluses at this property.”

This is a fairly updated property. There were some things we really liked. There are lots of plugs including USBs, nice towels and best of all real drinking glasses. Of course since it has a small kitchen area I guess that’s expected but we were recently in another if these properties that had none… more

This is a fairly updated property. There were some things we really liked. There are lots of plugs including USBs, nice towels and best of all real drinking glasses. Of course since it has a small kitchen area I guess that’s expected but we were recently in another if these properties that had none. There is a nice table that moves so you can sit on the sofa and eat or play cards. The shower seems very dated. There’s are UDA today newspapers. The included breakfast was a little sparse compared to other properties of this ranking. The staff was very nice. There are a couple of loose baseboards in the room.

less

“Good Hotel. Expensive for What It Is.”

We stayed here one night on a two week road trip. The room was large with living room l, kitchenette and large work space. It was clean and up to date. The bed was comfortable. The TV was at a strange angle between the sofa and bed making it awkward to watch it from either place. The breakfast… more

We stayed here one night on a two week road trip. The room was large with living room l, kitchenette and large work space. It was clean and up to date. The bed was comfortable. The TV was at a strange angle between the sofa and bed making it awkward to watch it from either place. The breakfast was adequate and expected for this brand. Staff were nice and helpful. Location was great to explore the historical area and to find places to eat. It was not walking distance but an easy drive. My only complaint was that it was way overpriced for what it was. The one night mid-week rate was more than we paid anywhere else during our trip. We stayed exclusively in Hilton properties in the mid-Atlantic area including downtown Baltimore and Pittsburgh.

less

“Nice hotel, but Monique the front desk " manager " is Miserable.”

Stayed last night, and Walked into Hotel around 3pm to check in. Front desk was not attended, no biggie. 2 Female staff members went looking for an employee to check me in, and a few minutes later Monique appeared from the back to check me in ( as she approached the desk, she looked like she just… more

Stayed last night, and Walked into Hotel around 3pm to check in. Front desk was not attended, no biggie. 2 Female staff members went looking for an employee to check me in, and a few minutes later Monique appeared from the back to check me in ( as she approached the desk, she looked like she just got fired, she was that miserable ). " Can I help you " she said. Not Hello, or welcome, or HOW ABOUT, SORRY FOR THE WAIT, i WAS ( INSERT WHATEVER ) just " can i help you ". gave her my last name, and Monique gave me a key and that was it. That was the extent of Monique greeting/helping customers. She couldn't care less about customer service. As a Hilton Diamond Member I travel a lot, and the way she " greeted " or didn't greet me you could say and checked me in is unacceptable in my opinion. I don't really care if you say hello, welcome, etc. What i care about is the front desk staff giving me my complimentary water ( which I actually needed as I was out ). Nope, not Monique, again she didn't care about anything. Just straight up Miserable. My boss, and several co-workers are with Marriott. My boss specifically is Platinum, and let me tell you, every time I stay with him at a Marriott you would think he's a celebrity. May give them a shot as clearly being Diamond level with Hilton means nothing to the Home 2 in Dover, DE.

less