“Exceptional service, great location”

Hotel conveniently located, about 10-15mins walking distance to Wangfujing. Easy to get breakfast around the hotel. Service is exceptional especially from room service staff. Bed was very comfortable and with selection of pillow types provided. Hotel provides free self serve laundry service. An are… more

Hotel conveniently located, about 10-15mins walking distance to Wangfujing. Easy to get breakfast around the hotel. Service is exceptional especially from room service staff. Bed was very comfortable and with selection of pillow types provided. Hotel provides free self serve laundry service. An area of improvement is to have alcohol service available in the day as bartender only works from 5pm onwards.

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“Excellent location and friendly concierge”

We stayed for 6 nights. Room was rather spacious and we had a double bed and a sofa bed setup for our child. Hotel was conveniently located right next to the subway so connectivity to major attractions was a breeze. There was a free self-service laundry room with detergent provided. Nicely equipped… more

We stayed for 6 nights. Room was rather spacious and we had a double bed and a sofa bed setup for our child. Hotel was conveniently located right next to the subway so connectivity to major attractions was a breeze. There was a free self-service laundry room with detergent provided. Nicely equipped with 3 dryers, and 4-5 washers and one of them is a washer cum dryer, the room was spacious with seating area and books so you can sit comfortably to read while waiting. I'd like to give compliments to the concierge staff, especially 王沃龙 who helped us with the food delivery platform using his personal mobile as we didn't have China mobile. He was also very patient to give us road directions etc and assisted with our Taobao order. The other concierge staff, Eric Zhang was also helpful in assisting us with all our queries. On the other hand, the ladies at the front desk seemed quite inpatient when we tried to ask something and just point us to the concierge without even looking up from her mobile phone or when they were having conversations with other staff. The breakfast spread can be better in terms of variety given the price but generally acceptable service and courteous staff at the restaurant. As we needed to head out early in the morning, we took the buffet breakfast but can consider skipping to look for other food options in that area. Other than that, I think this hotel deserved a 5-star rating.

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“Great Location and Great Customer Service !”

I’ve been to Park Plaza Beijing more than 10 years ago and I must say when I returned this year, the hotel still provided a great stay with clean rooms and good breakfast. Although you can see the wear and tear of the place, the property has managed to maintian the hotel’s condition pretty well. … more

I’ve been to Park Plaza Beijing more than 10 years ago and I must say when I returned this year, the hotel still provided a great stay with clean rooms and good breakfast. Although you can see the wear and tear of the place, the property has managed to maintian the hotel’s condition pretty well. I would especially like to commend Eric Zhang for his exceptional service during our stay. He booked our tour tickets to several attractions in Beijing and was so accommodating during the entire duration of our stay. Indeed, Park Plaza has one of the best customer service among all of my hotel stays. The location of the hotel is superb with the metro station just a few steps away from the hotel.

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“Pleasant stay and good location”

It will be better if the bathroom comes with warm seats and bidet to make our winter stay more enjoyable. Hotel should also take proactive steps to monitor and prevent guests from smoking in the room. Some even smoke with door opened that cause bad smell of the entire corridor.