“Shoutout to William”

William was the best! He helps out out slot is very kinds and generous. Will definitely be back. The hotel is very neat and clean. The room was amazing and the view was spectacular. The mini bar is cool and they give you a voucher for a couple free drinks.

“Ignore negative reviews - see for yourself!”

We were nervous about staying here after reading some negative reviews. However, I'm so glad we kept our booking and stayed here for our trip to New York City! Upon arrival, we had a very warm welcome - despite their computer systems being down, they remained professional and friendly throughout w… more

We were nervous about staying here after reading some negative reviews. However, I'm so glad we kept our booking and stayed here for our trip to New York City! Upon arrival, we had a very warm welcome - despite their computer systems being down, they remained professional and friendly throughout whilst carrying out check ins via paper. We managed to check in quickly and handed our cards to our King Room on the 30th floor - we felt there were no delays or negative impact during this time. So well done to the hotel team for this! When entering our room, yes I can agree the furniture was slightly dated but absolutely served it's purpose and we found the room to be warm and welcoming. The king bed was so comfortable and pillows were fluffy, my partner has some mobility issues and found the bed to be very comfortable. We had no trouble sleeping with the windows open and found it pretty sound proof even being situated above times square! The bathroom was clean, large and shower pressure was great. Plus towels and other amenities were included. The view is one of a kind. Overlooking Times Square, really added to our trip. The location couldn't be more central if it tried, right in the heart of Time Square. Everything you need or want is on the doorstep here. I would like to make a note that was NOT the fault of the hotel but feel this should be highlighted due to their professionalism! Unfortunately during our stay there was some kind of leak from the 35th floor due to weather and it had made its way to our floor, we woke up on our second to last morning with part of our carpet soaked through and bathroom floor, as well as some clothes. After raising this issue with reception, we were immediately seen to, our clothes that were effected were taken off for cleaning and drying and returned same day. We were also provided a new room instantly and all of our luggage, bags and coats were moved swiftly to the new room with key cards ready. This was absolutely seamlessly and took away lots of stress that we could have potentially faced. We were given a room on the 49th floor for our final night and it was superb! Really LOVED staying here, cant fault the hotel team at all. All issues were resolved immediately and they were so attentive and polite throughout. We will be back and we 100% recommend this to others.

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