“Getting MAny Things Right”

It's a joy to stay in an older hotel with character that is taking real steps to maintain and perhaps upgrade their four star status. On this 5 week trip we have stayed in a number of "4 star hotels" that just didn't deserve the rating. First and foremost, as with most Mercure hotels, the staff is… more

It's a joy to stay in an older hotel with character that is taking real steps to maintain and perhaps upgrade their four star status. On this 5 week trip we have stayed in a number of "4 star hotels" that just didn't deserve the rating. First and foremost, as with most Mercure hotels, the staff is exemplary. We checked in the afternoon before a big party. The front desk manager assigned us a Prestige Room at the far end of the second floor, essentially guaranteeing us a quiet night's rest. The hotel is int he process of redoing the HVAC system. We were quite cold in our room and couldn't adjust the temperature. She brought us a portable heater which definitely helped on two chilly nights. Our large room was immaculate. The only criticism a shortage of hangars (corrected) and poor lighting in the bathroom, somewhat compensated by a large window, at least in daylight. We have suffered through a lot of mediocre breakfasts this trip. Praise to the hotel for having very good quality orange juice and coffee, two things that have disappointed us in many establishments. The rest of the breakfast buffet was somewhat standard. Why do so many places, including this one, offer fine scrambled eggs, but left to cool to room temperature? The public areas and courtyard confirm that this hotel has some history. Its location is ideal, and the large underground garage is a significant plus. We enjoyed Angouleme and would be happy to stay here again.

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“Best Ice cream in Rabac”

Great hotel in the city center. Great breakfast and location, book your room with the silent garden view. Hotel is offering a 4+ * Luxury and high quality materials, Parking is available within the hotel garage. Late check in and early check out available on demand

“Really rather good.”

We booked this en route and hadn’t really expected anything all that special.In fact it turned out to be really rather good. The first good point was the very switched on receptionist (Estelle??) who reorganised our booking to give us interconnection rooms, a great bonus when travelling as a family… more

We booked this en route and hadn’t really expected anything all that special.In fact it turned out to be really rather good. The first good point was the very switched on receptionist (Estelle??) who reorganised our booking to give us interconnection rooms, a great bonus when travelling as a family. Secondly, the hotel has underground parking, a great asset in the baking heat of summer. On top of that they were happy to let us leave the car there in the morning while we tootled round the town. The room was somewhat functional but the bed was one of the most comfortable of our entire trip, a decent size to boot. What else? Ah yes, the evening meal; an espresso martini to start, very good, not the best I’ve had but a close second. good food, good service and our fussy number two ate all hers. Initially, we didn’t book breakfast being somewhat unconvinced that the French understand what is meant by breakfast. However the switched on receptionists assured us that there was plenty on offer and so indeed there was; fruit, cheeses, hams, melon, cereals, pastries, and scrambled eggs that had been kept perfectly warm without turning rubbery. Finally, there’s a small but adequate fitness room in some sort of old cellar.

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“Disappointing”

Due to recent renovation there was a strong smell of paint throughout. The room telephone wasn't working (I was told that there were no technicians available on Friday evening). The box of wipes in the bathroom was empty (rectified later) and some of the worktops were dusty. No explanation of TV op… more

Due to recent renovation there was a strong smell of paint throughout. The room telephone wasn't working (I was told that there were no technicians available on Friday evening). The box of wipes in the bathroom was empty (rectified later) and some of the worktops were dusty. No explanation of TV operation ( later rectified). After a long journey on the road I expect better. On the positive side the breakfast was excellent. Can you please train your staff not to sound like robots! Your guests are human beings who pay a not insignificant amount to stay in your establishment. Thank you.

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