“An elegant hotel that’s well run”

This hotel is situated in a good location close to transport, shops & restaurants. The Old Town is within easy walking distance across the river. Room 305 is beautiful, spacious & full of character. A circular balcony is accessed by 3 French doors, creating a wonderful atmosphere and vista. But in… more

This hotel is situated in a good location close to transport, shops & restaurants. The Old Town is within easy walking distance across the river. Room 305 is beautiful, spacious & full of character. A circular balcony is accessed by 3 French doors, creating a wonderful atmosphere and vista. But in late December, with the maximum daily temperature around 2 degrees Celsius, the room was always chilly. The central heating couldn’t keep up with the cold air seeping in through the balcony doors, cooling the carpet and sleeping area. We kept placing rolled-up towels against the doors to act as draught stoppers, but housekeeping kept removing them. A few proper draught stoppers kept in the wardrobe for this purpose would be useful. This room would be amazing in summer, with the doors left open to allow the sounds from the square to filter in. The bed was big & comfy, with a good quilt and quality pillows. The shower pressure was really good too. The turn-down service was a nice touch, fitting the charm of the hotel. The breakfast room was lovely, with a large selection of continental food and attentive service. The decor throughout the hotel was gorgeous, particularly in the lobby and lounge. The Christmas decorations were tasteful and generously displayed throughout the common areas. Our rooms weren’t ready on check-in, but we were offered complimentary drinks in the bar while we waited. The unique, all-red decor of the bar area was a little quirky, and kept us amused while we enjoyed our wine & nibbles. I really wanted to give this hotel 5 stars, but the room was just too cold. This did, unfortunately, affect the comfort level and overall enjoyment of our stay. (Note: our adult children shared a room down the hall which had standard windows, and they didn’t have the same heating issues.)

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“Overall very good”

I give this hotel this rating because of the hotel employee who checked me out of my room this morning. When I reserved this room, it said breakfast was included. When I checked into the hotel the woman who checked me in confirmed that breakfast was included and gave me the hours and location of th… more

I give this hotel this rating because of the hotel employee who checked me out of my room this morning. When I reserved this room, it said breakfast was included. When I checked into the hotel the woman who checked me in confirmed that breakfast was included and gave me the hours and location of the dining room. Then as I’m checking out this morning the woman says the breakfast wasn’t included. I wasn’t super calm about it because that’s just frustrating as hell. But in the end she fixed the problem and all is well. I will say the food at this hotel is good as is the vibe. The beds and linens are wonderful as well. I’d stay here again but they need to get their information straight.

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“Incompetent, poorly managed some rude staff.”

Boutique French charm in terms of style, decor and ambience. The good: -breakfast -location -some staff The bad: - rude incompetent staff who don’t know how use All points to pay for part of bill and checkout, can’t speak English and very simple( male night staff early morning 19th August. -rude f… more

Boutique French charm in terms of style, decor and ambience. The good: -breakfast -location -some staff The bad: - rude incompetent staff who don’t know how use All points to pay for part of bill and checkout, can’t speak English and very simple( male night staff early morning 19th August. -rude female front desk staff during the day shift 18th August. -shower piping burst -pillows requested on making reservation months prior not supplied for two days of a 4 night stay. They were even acknowledged at check-in as being supplied! -in room telephone not working( safety hazard in case of an in room emergency) -in room dining menu unavailable -manager not making any effort to reach out to a platinum All member. An expensive excersise

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“3 stars not 5”

Hotel is situated in the heart of Lyon, within the walking distance to all major attractions. Very close to many good restaurants, shops, tourist information and transport. Extremely good breakfast. Fast wi-fi. The staff is friendly but also cold and neutral. The problem of this hotel is that it … more

Hotel is situated in the heart of Lyon, within the walking distance to all major attractions. Very close to many good restaurants, shops, tourist information and transport. Extremely good breakfast. Fast wi-fi. The staff is friendly but also cold and neutral. The problem of this hotel is that it is very old and is in very bad condition. For a 5 star hotel: - I was not able to easily close the window it was so old, - the armchair, well, it was so old it was only to be thrown away, also dirty (I suppose after so many years in use), - there was no hot water in the shower!!!! Maybe 3 starts, but definitely it is not a 5 stat hotel worth its price!

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