“Piano bar sing sing Kempinski”

The hotel is good, I have no complaints! The SPA area is very nice! The staff is good! For me, the most enjoyable part was in the hotel's piano bar! Eli and Donny took care of the great experience! Be sure to stop by for a drink at the piano bar!!!!!

“Amazing Autumn stay, but was it worth it?”

Our visit was out of snow season. Many of the nearby pubs and restaurants were closed but that’s to expected. Breakfast had one of the best buffets ever! Amazing yoghurt, a chef on hand to make you omelettes how you want, and proper barista coffee makers, who don’t mind making you more than 1 cof… more

Our visit was out of snow season. Many of the nearby pubs and restaurants were closed but that’s to expected. Breakfast had one of the best buffets ever! Amazing yoghurt, a chef on hand to make you omelettes how you want, and proper barista coffee makers, who don’t mind making you more than 1 coffee. Loads of helpful staff. Staying here with my family, there was a kids club, though my 8 year old was to cool for that. Several pools and some heated. Whilst next door was a massive jumping feature (much more than a castle) kids from 4-11 could have stayed on there all day. The inflatable was meant to cost 10 leva for 20mins but some days there were no one there and when my kids time was up and I tried to pay more they would not take it. Rooms are old, but clean and featured a lot of wood, loads of storage and reasonable size. Restaurants in the hotel, like the hotel itself, are rather expensive. There was a great alternative 10m up and across the road, which served a variety of food. Though I do recommend walking to main village centre and trying a tavern with local cuisine. A few times we went to reception and could not find anyone available and after waiting usually gave up. The most amazing aspect for me, was the spa relaxation zone, Which included a “Shower experience”, multiple sauna’s with differing degrees, a few hot steam boxes again with differing degrees, and an ice box which had ice/snow but wasn’t that cold. I haven’t experience all this before coming from Australia so I thought it was pretty cool to give all these a go and my skin felt wonderful afterwards. Also the toiletries are Salvatore Ferragamo were wonderful. During the warmer months there is plenty of hiking trails and that sort of thing, but next time if I ever get a chance to come back to Bansko it will be in the winter months. I would love to stay at the Kempinski Hotel Grand Arena Bansko again, but the biggest drawback was cost!

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“Poor cleanliness”

For saying it is supposed to be a 5 star hotel and showed it in the cost it was awful. This was the second year we had stayed here but their standards had definitely dropped. The bed was not changed for 10 days and that was because we complained. We pulled back the bottom sheet to discover long bla… more

For saying it is supposed to be a 5 star hotel and showed it in the cost it was awful. This was the second year we had stayed here but their standards had definitely dropped. The bed was not changed for 10 days and that was because we complained. We pulled back the bottom sheet to discover long black hair it was disgusting. We had to wash our own cups each night We asked for larger bath robes to find the bath robes replaced and placed folded on the end of the bed where the same ones as the one that belonged to me still had the same make up stain on! We normally got a pot of honey or jam on leaving but not this year! On the plus side the breakfast was amazing along with the views.

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