“Best customer service experience!!”

When we arrived there was a glitch when we checked in. When we spoke with one of the managers, Angel, he listened with true concern and made our experience truly incredible, due to the personal care he gave us. We have been to other resorts in Punta Cana, but will be coming back to this resort. I c… more

When we arrived there was a glitch when we checked in. When we spoke with one of the managers, Angel, he listened with true concern and made our experience truly incredible, due to the personal care he gave us. We have been to other resorts in Punta Cana, but will be coming back to this resort. I cannot recommend this resort highly enough. Excellent food, gorgeous location and thank you to Angel, a truly great holiday.

less

“Amazing vacation !!!”

Just got back yesterday March 6 2025. It was excellent. Was worried by some posts but my wife and I enjoyed everyday! Every morning after a perfect buffet breakfast headed down to beach bar to be greeted by Marcos the beach server. He was outstanding and friendly. We would definitely go back. Food… more

Just got back yesterday March 6 2025. It was excellent. Was worried by some posts but my wife and I enjoyed everyday! Every morning after a perfect buffet breakfast headed down to beach bar to be greeted by Marcos the beach server. He was outstanding and friendly. We would definitely go back. Food was excellent.

less

“Over Priced Not a 4 Star Resort”

Our stay was the last week of February. We have been to Punta Cana many times and this is more of 3.5 star resort at best. This property is NOT on the Bavaro Beach beach but Pearl beach. I guess there is a reason walking in either direction there is nothing being built. Older resort we were on th… more

Our stay was the last week of February. We have been to Punta Cana many times and this is more of 3.5 star resort at best. This property is NOT on the Bavaro Beach beach but Pearl beach. I guess there is a reason walking in either direction there is nothing being built. Older resort we were on the Adults Only side and they are making attempts to improve but a long way to go. The grounds are keep up and clean. I thought the food for the most part was good and some restaurants were better than others. Tao Cat, Rodeo, Sorrento , and Thallassa were all good. The Beloved , steak house was awful, and the resort pet dog Toby(?) would not even eat the left over steak. The Rodeo steak house on the family side was awesome not sure why the difference. The food trucks on the beach were a disaster so poorly run. I thought the employees were very nice bar tenders Ashely, Carlos and Loniel were fantastic. Vanessa at the spa, Domingo and Lennin at the breakfast buffet were great . If you want a nice deep beach this isn't the place. I thought photo shopping is incredible because when you get there you be disappointed. Unless there is some kind of deal we wont be back.

less

“Great staff! Old facility”

My husband and I spent 6 nights at the resort. Here is our summary: The staff are wonderful. Friendly, responsive, professional. The food was good. I wouldn't say it was 5-star. We had some steak that was tough. But breakfast - I loved that! The buffet in the lobby restaurant was very very good. … more

My husband and I spent 6 nights at the resort. Here is our summary: The staff are wonderful. Friendly, responsive, professional. The food was good. I wouldn't say it was 5-star. We had some steak that was tough. But breakfast - I loved that! The buffet in the lobby restaurant was very very good. But, you know, as expected, making mixed drinks isn't their forte. Their version of a martini is a glass of vermouth with a splash of gin. Ok. I drank champagne instead, which I prefer anyway. Their pina colada mix is delicious, too! We really weren't down there to drink. The property, however, is another story. It's a nice resort. The grounds are beautiful and well kept. But the infrastructure is showing its age. We stayed in what is called the Presidential Suite. The price point was at the "preferred" level, a notch above basic. It's large: 2 bedrooms and three bathrooms (one's a half-bath; one of the full bathrooms as a sunken spa tub, which we didn't use; not my thing); a central area with a large dining table (which we never used); a large living room with a TV. It also has a wrap-around balcony with lots of seating. Here were the issues: It's at the edge of the resort near beach (adjacent to the family resort), so it's a short walk, which is great. But it's incredibly noisy as it's next to a restaurant, so there was barely a time when we could relax in our suite in the quiet. There was yelling and the sound of walkies and phones and clattering. All day. In the evening, there was also outdoor entertainment, which is understandable and appropriate, but ugh...At least there seemed to be a cutoff time for the noise. 11 pm seemed to be the cutoff. We like to retire early, which I realize isn't the norm for most people at a resort, but this place was billed as adults-only and quiet. I guess I should have lowered my expectations. The room itself needed some attention: Most of the wall switches did nothing. No one showed us how to operate anything so we were trying all of them constantly. In the living room, many things seemed out of order, including the celing fan. So it was WARM and we didn't use the space. The drapes in the master BR didn't shut completely. Luckily, I always have an eye mask to block out the light, and my husband isn't affected by that stuff. The sliding doors didn't work completely right - I think they need to check those and have them adjusted. It was just us in the suite, but be aware in case you are traveling with someone else and want privacy. In the second bedroom, which we didn't use, there was an HVAC intake vent, and it sounded like a jet engine. It never shuts off. Enjoy your sleep! There was a bizarre odor I can't describe, that was mildly in the air the whole time. It wasn't severe, and I wondered if it was because of the room location. Right in front of our entrance there was a pool of water, because the roof was leaking. They did eventually get it resolved, but we had to be careful not to slip. And the big one: NO HOT WATER. 1 or 2 days it was lukewarm. And then on the day we left - it was fixed. We laughed about that. At least we got a hot shower before leaving for airport! All told, it was a good break. I know it doesn't sound like it from this list - but it was. Nice staff, and we met some fun people. We made the decision to just be chill. Because at the end of the day, we were at a resort, after all! We were lucky to be able to be there. However, I would stay somewhere else next time!

less