“One Good Turn Deserves Another!”

Last year unfortunately my wife and I had to cancel our multi city trip to Austria due to Covid. Out of all the hotels that we had booked, only this one, offered a partial credit note should we visit in the next year. It was a kind gesture and one which we appreciated, so we made the decision to vi… more

Last year unfortunately my wife and I had to cancel our multi city trip to Austria due to Covid. Out of all the hotels that we had booked, only this one, offered a partial credit note should we visit in the next year. It was a kind gesture and one which we appreciated, so we made the decision to visit them again. The hotel is a little quirky in places, like if you want a hot drink for your room, you have to use a machine downstairs in the bar, but we liked it. Our room had the benefit of a bath, the complimentary breakfast was a real bonus and the location was perfect. Would highly recommend...

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“Location, Location, Location”

We have stayed at this hotel several times over the last 8 years. It has during that period remained consistently clean, all areas. Staff are approachable, friendly and helpful. We have always chosen a room to the front of the hotel with views to the city just across from the river Inn. I would lik… more

We have stayed at this hotel several times over the last 8 years. It has during that period remained consistently clean, all areas. Staff are approachable, friendly and helpful. We have always chosen a room to the front of the hotel with views to the city just across from the river Inn. I would like to see a small fridge included in the room. Like many people we drink a lot of water yet the water gets warm. Breakfast is typical continental with a choice of scrambled or boiled eggs available. Good choice and good taste overall. For certain the best part of this hotel is its proximity to the old city, just a 2 minute walk and no more than 5 to the Golden Roof. I would book this hotel again when we return to Innsbruck.

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“Family friendly, walking distance from city centre and cozy”

Rooms are clean and very well laid out. Location is extremely convenient. Tram/bus stop, parking lots, start point for going to Nordkette (top of Innsbruck), etc. all are within walking distance from this hotel. The only thing we had trouble with was their heating system. Since they had turned on c… more

Rooms are clean and very well laid out. Location is extremely convenient. Tram/bus stop, parking lots, start point for going to Nordkette (top of Innsbruck), etc. all are within walking distance from this hotel. The only thing we had trouble with was their heating system. Since they had turned on central heating, it would get very hot inside the room. We couldn't also keep the window open due to street noise. Staff was helpful and empathetic towards this issue. They are going to upgrade this old system in next few months after which this issue should go away.

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“Disappointing”

We decided to use this hotel based on previous reviews and its location. The location was good for access to various activities in Innsbruck but that's about all it has to recommend it. Our room faced the old town and was very noisy because the hotel does not have air-conditioning but rather just a… more

We decided to use this hotel based on previous reviews and its location. The location was good for access to various activities in Innsbruck but that's about all it has to recommend it. Our room faced the old town and was very noisy because the hotel does not have air-conditioning but rather just a ventilation system which brings in hot air or cold air - no in between, therefore you have to open a window to cool down the room and then it is very noisy until the late hours of the evening. Our bathroom also had a distinctive offensive smell and when we complained to the woman at reception she dismissed our claims saying it was simply the aroma of the room disinfectant they used - I don't think so. This lady was not only dismissive of our concerns but also defended the lack of air-conditioning by basically telling us 'what do you expect for a building that is over 600 years old'. A sad response which really put dampener our our enjoyment of visiting Innsbruck. And I would hasten to add that not all the staff behaved in such a manner but were actually quite pleasant.

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