“A Delightful Stay”

A Delightful February Half-Term Stay! From the moment we arrived, we were warmly welcomed by the wonderful Dennie, who greeted us at the hotel and kindly assisted with our luggage. The hotel entrance is grand, offering an impressive view of the Plaza—the vibrant heart of the resort. Check-in was … more

A Delightful February Half-Term Stay! From the moment we arrived, we were warmly welcomed by the wonderful Dennie, who greeted us at the hotel and kindly assisted with our luggage. The hotel entrance is grand, offering an impressive view of the Plaza—the vibrant heart of the resort. Check-in was seamless, complete with a refreshing welcome drink and an overview of the thoughtfully designed resort, which, despite its size, is laid out for easy accessibility. Our room overlooked the family pool area and featured its own private Bali bed. It was spacious, spotlessly clean, and equipped with comfortable beds. Conveniently located on the same level as the Plaza, the room still felt private and met all our needs. After a late arrival, we headed to dinner. Although we hadn’t made a reservation, the buffet restaurant proved to be a perfect, hassle-free option. A highlight for our little boy, who is dinosaur and superhero-obsessed, was walking into the Plaza and being greeted by life-sized dinosaurs! His excitement was priceless. The Plaza itself is stunning, hosting most of the dining options and evening entertainment, all of which surpassed our expectations. The next morning began with breakfast at the Oasis in the exclusive Red Level area, and it was truly a treat. We were greeted by none other than Hulk and Iron Man—what a memorable start to the day! The views from the restaurant were stunning, and the staff were exceptional. Special thanks to Rosana for her attentiveness and care. A standout was Oscar, the incredible crepe maker. Each day, he delighted our kids by crafting pancakes shaped like their favorite characters, from Spiderman to Stitch. He was a true gentleman and added a personal touch that made breakfast extra special. With the sun shining, our children couldn’t wait to dive into the splash area and pirate ship—one of the main reasons we chose this hotel. But the experience went far beyond expectations. The children’s entertainment here is phenomenal. It's the first time we've found a hotel that rivals the magic of Disney, with a vast array of activities and character experiences that made every day exciting. Evening shows were entertaining for both kids and adults. There was also a discreet area with go-karts, bouncy castles, trampolines, balloon stands, and face painting. Daytime activities included pedal boats, magic water mats, and inflatable water games—our children were in their element, and it truly made parenting feel easier. The guest service team, Marta & Varinia were outstanding, ensuring our comfort by arranging a Bali bed for shade and responding to every request. There were plenty of sunbeds available, and we learned from General Manager Adam (who we met while searching for Spiderman) that the hotel is in the process of renewing many of them. Maggie, a Circle staff member, was incredibly helpful and informative. Poolside service was excellent, with drinks and food delivered promptly. The Mexican lunch option was a particular favorite. As a family that travels often, it’s rare to find a hotel that blends luxury with engaging experiences for the children, without sacrificing time together. Adam, General Manger was keen to hear our feedback. Having recently joined the hotel after years with Melia, his passion and vision were clear. It's no surprise that the staff hold him in high regard. His approachability and dedication to enhancing the resort made a lasting impression. On our check-out day, we had a late flight, and the hotel kindly offered us a late check-out to make our departure more relaxed. To our surprise and delight, they went above and beyond by recognizing our son Jude's 3rd birthday. Without us even asking, they made the day extra special by sending a Spiderman-themed cake—Jude's favorite—along with balloons and candles and even a bubbly treat for us Adults ! It was such a thoughtful gesture that made the celebration truly memorable and added an extra layer of magic to our stay. We’re already looking forward to our next visit later this year!

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