“Great staff , clean room shame about the food”

First holiday abroad on my own with my 10 year old daughter who has Asd , after reading some reviews I was a little worried arrived about 3am a lovely older gentleman who originally from Uk at reception made me cup tea and gave us sand which room was very clean and every other day cleaner came empt… more

First holiday abroad on my own with my 10 year old daughter who has Asd , after reading some reviews I was a little worried arrived about 3am a lovely older gentleman who originally from Uk at reception made me cup tea and gave us sand which room was very clean and every other day cleaner came emptied bins swept & washed floors gave fresh towels bedding smelt lovely and fresh, we were all inclusive and cocktails were included only 3 weren’t , I made my own cocktail choice and the pool was cleaned every morning as I went to breakfast early so saw it being cleaned and all around pool hoses down , all staff were very nice even had a fridge in our room even though we weren’t self catering air conditioning included and Wi-Fi , my daughter only eats chip’s nothing more from dinners we brought her organic pouches with us as we always do one night no chips on kids menu but mash she was upset but asked why no chips and the chef made some just for her , I will say the only downside I had was their meal choices I struggled to find anything decent and each night the desserts were same 3 which weren’t great fruit was poor quality too and the cream leather dining chairs needed a good clean if it wasn’t for the fact of the meals being so poor , u could see a lot that whatever wasn’t used would be made into something else later on and knowing that it was so poor was a let down , I don’t eat loads anyway but they need to sort that issue out , the water park on photos is no longer in use but their other hotel 5 mins in mini bus provided free of charge driven by another cheerful older gentleman u can use the same water park and have lunch there but my daughter was happy in the normal pool which was max of about 10 people in it the whole week so perfect for her and me location is perfect 20 mins walk to Aiya Napa harbour , most relaxing week ever if the food was much better I’d definitely stay there again because that was the only let down . But still wish we didn’t have to come home .

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“Average”

Nice little 3 star food average at meal times .. drinks good. Hotel itself is ok for 3 star but Needs a lot of renovation esp the water park very tired looking . The first room we stayed in had a massive hole in the wall and wasn’t that clean but we got moved to a better room. Cleaners came round… more

Nice little 3 star food average at meal times .. drinks good. Hotel itself is ok for 3 star but Needs a lot of renovation esp the water park very tired looking . The first room we stayed in had a massive hole in the wall and wasn’t that clean but we got moved to a better room. Cleaners came round but not everyday . Was ok for a cheap get away. But I wouldn’t go back

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“Nice but not 4 Star”

Just back from a week here with the children. Grumbles first: Enjoyed the break but the hotel could really do with a facelift. Rooms were dirty and invaded by ants, bed linen full of stains and we were covered in bites by the end of the week. Room cleaning was sporadic at best, and cleaning sta… more

Just back from a week here with the children. Grumbles first: Enjoyed the break but the hotel could really do with a facelift. Rooms were dirty and invaded by ants, bed linen full of stains and we were covered in bites by the end of the week. Room cleaning was sporadic at best, and cleaning staff didn’t know how to smile. Had to take our own loo roll off their trolleys as they never topped up the room! Water park was closed but a free and regular bus was laid on to a nearby hotel to use their facilities, although we were not too fussed. It probably shouldn’t be advertised as having a park if it’s shut though. Food was fine if you ate meat, but very limited choices for vegetarians and forget it if you are vegan. Lived on plain pasta, chips and salad most of the week! Positives: The location is fantastic with the beach right outside the hotel. Pool was large with no troubles getting loungers. Most of the hotel staff were helpful and cheerful, and the weather was lovely for late October. Entertainment was hit and miss and was over by Midnight but then it seems to be family oriented hotel so not unexpected. Despite the negatives we had a lovely week away. I just feel the hotel should probably be advertised as 3 star. If they just need to improve the cleaning regime and food options.

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