“Outstanding”

Service was great. Room was very comfortable with fireplace, Big TV, couches and spectacular view of the lake from private deck. We had 3 other couples and were able to socialize while still adhering to social distance rules. Highly recommend and look forward to coming back

“Excellent Customer Service! Daniel at front desk rocks!”

My family and I just returned from a week in New Hampshire. We stayed at Chase House at Mills Falls. The stay was lovely, but unfortunately one of my family members fell ill (not Covid!) during our stay. She needed to be on somewhat of a special diet, which is difficult to do when staying in a hote… more

My family and I just returned from a week in New Hampshire. We stayed at Chase House at Mills Falls. The stay was lovely, but unfortunately one of my family members fell ill (not Covid!) during our stay. She needed to be on somewhat of a special diet, which is difficult to do when staying in a hotel room with no kitchen. I sought help from the front desk and fortunately Daniel was on duty at this time. He went ABOVE AND BEYOND to help locate a microwave for our room and some additional kitchen supplies. To have someone go that extra mile for you, especially when trying to help a sick family member while on vacation, means a lot. Thank you, Daniel!

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“A DO-IT-YOURSELF HOTEL”

My wife and I recently had the misfortune of trying to check into this hotel. After driving five hours from northern Maine and then fighting bumper-to-bumper traffic in Meredith, New Hampshire, we arrived at an empty lobby and a deserted check-in desk. A sign said, “To check in, call this number.”… more

My wife and I recently had the misfortune of trying to check into this hotel. After driving five hours from northern Maine and then fighting bumper-to-bumper traffic in Meredith, New Hampshire, we arrived at an empty lobby and a deserted check-in desk. A sign said, “To check in, call this number.” Fortunately, a human being picked up my call and told me to drive or walk four blocks to another hotel at the edge of town. I wasn’t about to drive, because I didn’t want to give up our precious, hard-earned parking place. Leaving our luggage in the car, we braved the tropical heat and humidity and snaked our way to a distant and poorly marked central check-in desk at one of the four, lake front hotels owned by the same Rhode Island based corporation. The overworked agent told us that she was the only person handling the check in for all four hotels. This is what happens when distant “hospitality” corporations take over small town operations and cut 75% of the staff. If this is hospitality, ketchup is a vegetable. On the plus side, our room was large, the bed was comfortable, and the housekeeping staff was excellent. I can single out Dilly who came all the way from Bulgaria. One caveat: The hunt for dinner is Darwinian (at least in August). If you want to eat before 9 pm, make a reservation the day before.

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