“Alana best front desk agent ever”

I just want to call out Alana at the front desk who was literally one of the kindest most incredible people I’ve met. She went above and beyond to make our stay so magical. Thank you! Also, this is one of the most beautiful properties you’ll ever stay at, with an absolutely magical pool area. Kids… more

I just want to call out Alana at the front desk who was literally one of the kindest most incredible people I’ve met. She went above and beyond to make our stay so magical. Thank you! Also, this is one of the most beautiful properties you’ll ever stay at, with an absolutely magical pool area. Kids loved it!

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“Gorgeous property and great staff - but with some glaring areas for improvement”

Let me start with the good. The property is gorgeous. We enjoyed walking on the beach and the nature trail, visited the hot tub (great service at the pool - especially for a cloudy and cool day!) Alicia at O Bar was WONDERFUL. So personable and friendly. She provided great recommendations for foo… more

Let me start with the good. The property is gorgeous. We enjoyed walking on the beach and the nature trail, visited the hot tub (great service at the pool - especially for a cloudy and cool day!) Alicia at O Bar was WONDERFUL. So personable and friendly. She provided great recommendations for food. The green chile chicken soup was wonderful for a cold rainy day and the ceviche was excellent - very fresh tasting. Valet and bell staff were also excellent. Super friendly and prompt. The room was lovely. Very spacious, loved the fireplace in the room and firepit on the patio and used both during our short 2-day stay. Now, onto the bad. The bed in our room was AWFUL. Literally the worst I've ever slept on, including the Best Western in Palm Desert that I had to stay at with a large group for a family funeral. I could feel every spring, and my limbs kept going numb during the night because of how bad the mattress was. The hotel is currently undergoing renovations so I hope mattresses are included in the updates. Now for the worst: My husband had the warm crab dip appetizer at The Bistro (which has an odd setup, btw. Why does it feel like a dressed up warehouse? Is it also part of the renovations?) The "warm" crab dip, served in a small skillet, was ice cold in the middle. He sent it back to finish being heated and when they brought it back it was hot all the way through. He enjoyed the dish (I tasted it and it was good, if a bit overly fishy.) Unfortunately, several hours later my husband ended up having a very upset stomach that lasted most of the night. We had also ordered a mushroom pizza, but weren't as hungry as we thought, so had them box it up and took it back to the room. I mention this to point out that my husband hadn't eaten anything else that day since our lunch 8 hours earlier. All that said, we still enjoyed our stay overall and plan to return. Will steer clear of the crab dip, though.

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“Pleasant stay in dated rooms”

Had an overall pleasant and relaxing weekend getaway. The lobby and valet area is organized and very inviting. Staff were always polite and a few were exceptionally thoughtful. Special thanks to Lina at the front desk for getting us settled earlier, and Galina the tennis pro for re-stringing our ra… more

Had an overall pleasant and relaxing weekend getaway. The lobby and valet area is organized and very inviting. Staff were always polite and a few were exceptionally thoughtful. Special thanks to Lina at the front desk for getting us settled earlier, and Galina the tennis pro for re-stringing our racquet within one day! A few areas we felt could be better: -the rooms are spacious and clean but clearly old (chipped furniture, peeling paint, rip in curtains, bathtub wouldn’t drain). The current condition is not aligned with the $800/night weekend rate at all. -valet never answered their phone, but if you called front desk sometimes the message didn’t get passed on. We called early but occasionally the car would be retrieved only when we showed up. This is crazy given the valet (your only parking choice) is $70 per night. -we ate breakfast twice at The Bistro, the hostess team are lovely and the produce quality is excellent! On Saturday they had the buffet, however between sitting down and getting our check we never saw our server, and thus never informed that there were options you could order. We didn’t know pancakes were included until we heard another family order them as we were leaving. Also, the coffee is burnt and very bitter. The buffet for two ($120 after gratuity) would be worth it if those two things were improved. -the grounds are immaculately maintained with the exception of broken glass along some trails and beach areas. It’s further (toward the golf course) but a hazard if you’re in sandals. The property is a jewel and we hope to see them at their full potential.

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