“Great stay”

Really happy with our stay over October half term. The hotel was fabulous! Great food, service and kids disco at night. We loved the Halloween celebrations, the hotel made an outstanding effort: the decorations, creepy food labels in the restaurant, the pumpkins and trick or treat bags for the ch… more

Really happy with our stay over October half term. The hotel was fabulous! Great food, service and kids disco at night. We loved the Halloween celebrations, the hotel made an outstanding effort: the decorations, creepy food labels in the restaurant, the pumpkins and trick or treat bags for the children. There are lots of reviews regarding the price of drinks at the hotel but €2.50 for water and €11 for a bottle of wine is quite standard across many hotels. There were no welcome drinks on arrival but there was a complimentary bottle of water in our room and cava at breakfast each morning. Location is wonderful, so close to the beach, bus to palma is just around the corner. Palma is beautiful and well worth a visit. I’d recommend booking an apartment rather than a studio if you can. The only complaint from us would be the studio rooms on the ground floor were a bit tired and smelly. It was end of season but when we first arrived we could smell what we could only describe as a cigarette smoke smell in the room. The fridge was switched off and smelly and the cupboards in the kitchenette also had a bad smell. Reception staff did send some one to fix the fridge and spray air freshener. They offered us 2 alternative rooms but the room next door also had the smell and then the room upstairs would have incurred an upgrade charge even though it was the same room layout just one floor up. We had family members staying on floor 4 and their apartment room was amazing. Another family member on floor 2 had a room similar to ours but slightly nicer with a shower and a bath so there definitely are some lovely rooms, ours just didn’t give us the wow factor unfortunately. October in Majorca was much warmer than I thought. We were in the sea swimming most days. The UV levels are much lower though so don’t expect a tan. The pools were cold but the indoor pool was lovely so we used this when we had a rainy day. Lots and lots still open in Palma Nova but there was a few closing events at bars along the beach on Sat 2nd November. The hotel closed on the Sunday 3rd as we went home. Magaluf beach was closed for winter refurbishment.

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“Lovely hotel but unfriendly reception staff”

We stayed in this hotel for the first time this October. The hotel guest and ambient is good , sort of low middle class type of families, mainly British and some Spanish staying. The hotel is clean , comfortable, cozy , and super family friendly with great buffet service and great location. Alw… more

We stayed in this hotel for the first time this October. The hotel guest and ambient is good , sort of low middle class type of families, mainly British and some Spanish staying. The hotel is clean , comfortable, cozy , and super family friendly with great buffet service and great location. Always clean and perfect standards. The reception staff however rude and unhelpful and doesn't give a great image out. The rest of the staff around the restaurant, pool and bars I thought were quite nice. Hotel is great for toddlers and kids under 7 years old. the separated baby and toddle r swimming pool is great fun and so is the kids activities for very young Children. Overall a great hotel for a good price.

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“Good hotel for a trip with family”

We stayed in the hotel during our family vacation in Spain/Mallorca. It is well equipped for the trip with children (indoor/outdoor pool, outdoor facilities for children with an animation program). We had breakfast/dinner setting - variety of meals was adequate. Beach is not far from the hotel, it … more

We stayed in the hotel during our family vacation in Spain/Mallorca. It is well equipped for the trip with children (indoor/outdoor pool, outdoor facilities for children with an animation program). We had breakfast/dinner setting - variety of meals was adequate. Beach is not far from the hotel, it is good for children (gradual entry into the sea). We can recommend.

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“Not my vibe, old hotel with old attitudes.”

Feels like you're entering bomb shelter with this one, large concrete wall was very unnerving thankfully upon entering reception it was bright and inviting. We were greeted by a gentleman who was polite and robotic, dont ask questions because thats when you get an issue. I asked about noise and … more

Feels like you're entering bomb shelter with this one, large concrete wall was very unnerving thankfully upon entering reception it was bright and inviting. We were greeted by a gentleman who was polite and robotic, dont ask questions because thats when you get an issue. I asked about noise and cleaning he immediately changed. I zipped it and panicked tbh. I understood soon after as our room was nothing like the advertised images, apparently only some rooms are newly refurbished. If i had know i wouldnt have booked here. the bar in recption is never open, you have to sit outside for that. I travel a lot, at least every month for a few days. I chose this hotel because of reviews, they didnt match my experience at all. I like palma nova but have better sense than to return to this hotel.

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