“A room with a view ❤️”

What an amazing place to stay 😁 The Reception staff on our arrival were lovely, we had a refreshing welcome drink. We chose a room with a sea view and wow what a view we had, it was beautiful. Our room was spacious and spotless couldn't fault our first impression at all. We were half board and the… more

What an amazing place to stay 😁 The Reception staff on our arrival were lovely, we had a refreshing welcome drink. We chose a room with a sea view and wow what a view we had, it was beautiful. Our room was spacious and spotless couldn't fault our first impression at all. We were half board and the food was plentiful with many options to choose from. The restaurant staff were lovely and never stopped clearing, cleaning and making sure we had drinks at our table in the evening. The pool area is lovely with plenty of sun beds to choose from, that was mainly because the lifeguard went above and beyond so that the sun bed hoggers who put down towels and disappeared weren't able too, he bagged them up and took them to reception enabling people to actually use the sun beds. Fantastic idea which we were grateful for. There is a pool bar which has a comfortable seating area with lovely bar staff. The rooftop bar is stunning, we had food up there which is a separate menu that you pay for, which we didn't mind at all as it was cooked fresh, well presented and you can watch your food being cooked whilst relaxing in the sun. Again the staff who work up there are fabulous and keep this beautiful area spotless. Again plenty of sun loungers some in a little pool of water to cool yourself off, there's also double loungers which are really comfortable. There are 3 Jacuzzi up there which I found very relaxing as this was our time to unwind which we did. It was my partner's birthday while we were staying here, he had a bottle of wine delivered to the door from the hotel, he was overwhelmed with this ,as it was totally unexpected, what a lovely kind gesture. There is a spa here and a gym also. Falling to sleep every night with the patio doors open listening to the waves was amazing and although it was January we weren't at all cold. The cleaning staff do an amazing job, and thoroughly clean your room every day. This is our second time to Puerto de la Cruz and on our return we shall definitely be staying at your beautiful hotel again. Thank you to you all for making our holiday so special.

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“Our second visit, but ..”

Our second trip here within a year. Everything was spot on as before, except on checking in we asked if our room was below the restaurant as we wanted a quiet room. We were told it wasn't, which was true, but below the bar next door! There were chairs being moved all the time it was open, we could … more

Our second trip here within a year. Everything was spot on as before, except on checking in we asked if our room was below the restaurant as we wanted a quiet room. We were told it wasn't, which was true, but below the bar next door! There were chairs being moved all the time it was open, we could hear people walking along the outside passage, and worst of all, the patio heaters being dragged in and out. When we mentioned this to reception, we were told nothing could be done about moving rooms. We also enquired later to no avail...on checking out we we asked for feedback and explained this. On each occasion we were told no one had ever mentioned this before, but it's on TripAdvisor and we'd already mentioned it three times. We'll probably return in the future, but will reject any such room immediately!

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“A pleasant stay”

The hotel is located on the cliff overlooking Puerto de la Cruz and although fairly small compared to some others, it has everything you could wish for. The selection at the buffet is small to mefium, but the quality is good and we have no complaints. We chase to dine outside the hotel one night at… more

The hotel is located on the cliff overlooking Puerto de la Cruz and although fairly small compared to some others, it has everything you could wish for. The selection at the buffet is small to mefium, but the quality is good and we have no complaints. We chase to dine outside the hotel one night at Mother India, but only because we fancied a change. The pool and rooftop terrace are both well staffed and very comfortable seating and sunbeds. A special shout out to Victor at the pool bar who was very friendly and efficient. The bed was very comfortable as was the room. The only point to note here is that all of the room balconies face north so do not get any sun. The area is more relaxing than the madness at Costa Adeje or Los Christianos which was a positive for us. If you choose to walk down into the puerto area, it is steep but manageable (couple in our 50's/60's). Overall we enjoyed our stay and give the hotel a thumbs up!

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“Quiet hotel with lots of facilities and delicious breakfast choices!”

The hotel rooms have relaxing views over the sea and are well equipped. There is a pool with loungers/pool bar and a separate terrace with sun loungers, jacuzzi and bar. There was a wide choice of breakfast items - eggs ( including fabulous freshly made omelettes), vegetables, fruits, cereals, brea… more

The hotel rooms have relaxing views over the sea and are well equipped. There is a pool with loungers/pool bar and a separate terrace with sun loungers, jacuzzi and bar. There was a wide choice of breakfast items - eggs ( including fabulous freshly made omelettes), vegetables, fruits, cereals, breads, cheeses, meats, smoked fish. The choice changed daily. We ate out in the evening, either at a local bar/restaurant or one down in the town. There is also a fridge in the room that we used for food/drink in between. There is a good supermarket 5 minutes away. I would stay here again.

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