“Good Hotel With One or Two Room Issues”

A good, solid hotel with great access to the M1. We were breaking a trip to the NE so this location was ideal. However, on the day there was a lot of roadworks and having gone to the next services (another story) we went back only to find the southbound slip road closed! That said, the hotel was a … Mehr

A good, solid hotel with great access to the M1. We were breaking a trip to the NE so this location was ideal. However, on the day there was a lot of roadworks and having gone to the next services (another story) we went back only to find the southbound slip road closed! That said, the hotel was a decent choice, with friendly staff and clean rooms. We ate there too and the menu was standard but absolutely fine, with some decnt vegetarian / vegan choices for one of our party. Breakfast was good too. My only critical comments relate to the rooms. We all felt that the beds were tired and the mattresses felt well use. My onw bed had a large depression in what was an otherwise fairly firm bed. We also found the aircon quite difficult to use and had a hot night. Finally, whilst showers with no shower door may look good, it means a fairly strong power shower leaves you with water going onto the bathroom floor! Fortunately, I've experienced this before and had moved the shower mat well out of the way!

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“Benefit of the doubt.”

I stay here regularly and absolutely love. I suppose this is why I was shocked when this last visit was not as up to scratch as usual. On one of my four days stay, my room wasn’t serviced which meant that I had to go angry h my own towels, make my bed and wash my mugs. On the Monday, because the ho… Mehr

I stay here regularly and absolutely love. I suppose this is why I was shocked when this last visit was not as up to scratch as usual. On one of my four days stay, my room wasn’t serviced which meant that I had to go angry h my own towels, make my bed and wash my mugs. On the Monday, because the hotel wasn’t busy, the hit breakfast buffet was not available and we had to treat what we wanted. This had clearly be cooked earlier and kept under a heat lamp / including the fried eggs! Not the best breakfast I have had there. These tiny things only stuck out because usually it is perfect.

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“Over priced food!”

Fantastic rooms, warm, clean and tidy, but food menu ridiculously priced! I bought two portions of crispy chicken wings at £8.00 per portion (4 pcs per portion) £5.00 for one portion of fries, £7.00 one portion of prawns in a garlic and paprika sauce and £5.00 for a small portion of over cooked… Mehr

Fantastic rooms, warm, clean and tidy, but food menu ridiculously priced! I bought two portions of crispy chicken wings at £8.00 per portion (4 pcs per portion) £5.00 for one portion of fries, £7.00 one portion of prawns in a garlic and paprika sauce and £5.00 for a small portion of over cooked wilted broccoli and to top it off, you have to go to the bar and order it, and then they you charge you £5.00 to bring it to the room, a total of £38.00 needless to say I won't be eating there in the near future! I think I will ordering a bargain bucket next time! 😁

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“Offered a lot but disappointed in the end”

This was a convenient hotel for us, as we were travelling North, on the M1. On first impressions, the front desk staff were very efficient and personable. My husband's Diamond Elite status was recognised, although we weren't offered an upgrade Our room was a twin accessible and being a wheelchai… Mehr

This was a convenient hotel for us, as we were travelling North, on the M1. On first impressions, the front desk staff were very efficient and personable. My husband's Diamond Elite status was recognised, although we weren't offered an upgrade Our room was a twin accessible and being a wheelchair user he parked in the nearest space to the hotel for Blue Badge users. The room was OK, the beds were a bit uncomfortable, but the bathroom was very accessible. Unfortunately, the room itself wasn't that accessible as the carpet didn’t allow the door to open fully and it was like getting a wheelchair through the eye of a needle. There was no fridge in the room but a gap where a fridge should be, leaving a somewhat useless cupboard. There was no safe, which was a major disappointment. We had dinner in the restaurant, which was fine and later we picked up the dessert from the bar. This service was good. However, the breakfast the following morning was not so good. There was no eggs or bacon, both our plates looked rather sad. There was also spaces were a lot of the cold food and drinks, including water had run out but the staff member who seemed responsible for filling up these items was working at the speed of a snail. In addition the girl clearing tables wasn't that fast but managed to take a plate and knife I was still using. They seemed to lack any training or common sense. The worse thing was the parking. Having parked in the Blue Badge space and then my husband having struggled with his wheelchair, up the winding, rickety path to the hotel we found parking was just a free for all. Despite there being lots of spaces, you can literally park anywhere here and no one cares, on the double yellow lines, on the roundabout and right outside the hotel. This hotel is in a good location so we may try it again when hopefully it will have improved.

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