“Comfortable, Convenient, Reliable”

I usually stay at the DoubleTree by Hilton RIC Airport whenever I’m in town. Each time I stayed here the rooms have been clean, the beds are comfortable, and most of the staff have been very friendly. During my most recent stay, the pool was closed for maintenance. The mini fridge in my room wasn’t… Více

I usually stay at the DoubleTree by Hilton RIC Airport whenever I’m in town. Each time I stayed here the rooms have been clean, the beds are comfortable, and most of the staff have been very friendly. During my most recent stay, the pool was closed for maintenance. The mini fridge in my room wasn’t working, but they gave me another room where it did work. I needed to print out some theme park tickets, and the young lady at the front desk was very kind in assisting me with this. Each time I’ve enjoyed their breakfast buffet during my stay the selection was very good. During this visit Ms. Maxine & Ms. Esther both went above and beyond and made me feel very spoiled with the excellent customer service they both provided! They both showed the kind of charm & hospitality that I usually only receive at higher tier accommodations. I witnessed their care for each diner, regardless of Hilton Honors Status. Kudos to the dining room staff and management! I will be back again and again. I always recommend this hotel to family & friends.

Méně

“First and last stay here”

I was in town for a quick weekend and thought this Doubletree would be cool based on other experiences with the brand. They clearly do not have quality control as when I called the front desk to inform them that our lotion, shower gel, and other products were completely empty she stated I could com… Více

I was in town for a quick weekend and thought this Doubletree would be cool based on other experiences with the brand. They clearly do not have quality control as when I called the front desk to inform them that our lotion, shower gel, and other products were completely empty she stated I could come downstairs and get it myself…that’s not ideal considering i’m not dressed. When I asked are these things checked her response was, “I’m not hotel housekeeping and not aware of what their quality control is.” How not???? That makes me believe that if they aren’t checking those basic things they most likely aren’t doing thorough cleaning. Since there are other hotels right next door I may try to cancel my reservation and stay the other days somewhere else. I feel like everything in here is dirty now. The closet door was bashed in like someone punched it and the entry way light wouldn’t stay on. Will be taking this one off the list for further stays!!! I gave it three stars bc the hotel restaurant was halfway decent and our waitress was really nice.

Méně

“Some great staff and some vicious staff”

I was prepared to give 5 stars another two nights here, but check out was a nightmare. We needed to be on the 6:00 shuttle to the airport to make our flight. Breakfast began at 6:00. I asked the receptionist if the 6:00 shuttle would be here on time. He said yes. So we ran to the breakfast to grab … Více

I was prepared to give 5 stars another two nights here, but check out was a nightmare. We needed to be on the 6:00 shuttle to the airport to make our flight. Breakfast began at 6:00. I asked the receptionist if the 6:00 shuttle would be here on time. He said yes. So we ran to the breakfast to grab coffee and a quick bite at 5:56. The cook came out screaming at us to leave because it was not yet ready. I mean viciously screaming. I already spooned a lump of oatmeal into a bowl as she continued screaming. I quickly ate it and ran to get the shuttle at 6:00. We were outside by 6:00 waiting. The shuttle never arrived. The nasty chef walked by us sneering and blurted “Good morning…… AGAIN “. Not sure why because she never said good morning before. She stormed into the lobby and began complaining about us coming to eat 4 minutes early. She and the receptionist started gossiping about us, unaware that we could hear us. That was completely uncalled for. I don’t think I could ever go back again after that. On a brighter note, Maria, Sherry and Meka were lovely and professional. They loved their guests and their jobs. But all it takes I guess is one nasty person to ruin everything, I’m sorry to say.

Méně