“Fabulous hotel with a beautiful pool area and fantastic sea views”

We had a lovely stay at Hotel Masa International . Hotel staff are so friendly and welcoming and speak very good English . Treated my Mum to a 5 night break after a short illness so we wanted somewhere to relax by the pool , enjoy the sunshine & appreciate the fantastic views (age 48 & 74) Our roo… more

We had a lovely stay at Hotel Masa International . Hotel staff are so friendly and welcoming and speak very good English . Treated my Mum to a 5 night break after a short illness so we wanted somewhere to relax by the pool , enjoy the sunshine & appreciate the fantastic views (age 48 & 74) Our room was great with sea view , comfy beds , great shower room and small balcony . The air con worked fine and the cleaners were excellent. Got to say we both felt very safe and relaxed here. The hotel is dated but its very clean and quite quirky in some respects. The pool area is one of the best but no shallow end so helps to be a good swimmer (you cant touch the floor) some days we were the only people by the pool but that didn't bother us ;) Hotel is very responsive to emails. It was our first time in Torrevieja and not knowing the area we perhaps booked a hotel a little far out but once we had got our bearings we found the location lovely. Bus stop right outside the hotel into Torrevieja, runs a very regular , reliable service and only 5 mins up the road . La Mata is a short walk away where you'll find restaurants and bars. I don't like to find a negative with the hotel because we had such a lovely time but the biggest negative for us was the lack of being able to get food on the hotel premises during the day. You cant buy bar food (ie chips , pizza , burgers) in the day until 8pm unless its the weekend where I think its 2pm . Buffet breakfast is avail but after that no bar food until late evening where you can have a evening meal or bar snacks . Also there is no outdoor/pool bar , I guess it isn't cost effective because its such a quite hotel & the distance to the bar from the pool area is up lots of steps so not great if poor mobility or of age. There is no pool music . The pool is beautiful but there's no atmosphere. Its VERY quite so depends what you want out your holiday. Nearby shop - 5 mins walk Nearest bar - 1 min Airport - 45 mins (53 euros) Thank you staff at Masa International we had a lovely stay

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“It's basic!”

We were here for 6 days, the sun was shining and the views are beautiful, it's in a convenient location, you can walk just up the road to restaurants and bars in about 10 mins. The hotel itself reminds me of something you would see in an old film or 70's series, it's very dated. The rooms are … more

We were here for 6 days, the sun was shining and the views are beautiful, it's in a convenient location, you can walk just up the road to restaurants and bars in about 10 mins. The hotel itself reminds me of something you would see in an old film or 70's series, it's very dated. The rooms are very basic but ok - this is only a 3 star hotel and you get a 3 star hotel and service. We arrived on a Sunday and had a lovely lunch, the food was great, however, when we went for lunch another day we were told that they only did lunchtime food at the weekend. Luckily we found a lovely Italian up the road. We ran out of milk in the room and I went and asked if I could have a couple more (just those little milks you get in a hotel) only to be told that we will get more in the morning when the room is cleaned. (Might have been different with another member of staff maybe?) Because we had a fridge in the room, we went to the local shop and bought our own milk and coffee - I would not have asked for more coffee that's for sure. Sometimes, there was a long wait at the bar even when there was no one else there, it felt like being ignored. I tried a lemon shandy one day and asked for a slice of lemon to go with it and was told that there was already lemon in the drink - so that told me! Cooked breakfast was ok although every day it was the same, the eggs looked a bit dried up. The orange juice was very weak. They had no cereal or cereal bowls, so if you do go and buy your own cereal there is nothing to eat it out of. I have to say though, the choice of fruit was excellent as were the croissants and rolls and to sit by the window with those views, kind of made up for the rest. One afternoon we decided to head for the pool. I went to reception to ask for two towels and was told they had run out. When we went to the pool there were only two people there sunbathing, so I'm not sure how they could run out. It wasn't even busy in the morning. The pool looks nice from the photos but it needs updating. Two children were jumping from the small bridge and the next day there were pieces of concrete that had fallen down being cleared up. The staff on reception were very helpful and polite. We were allowed to have a late stay in our room on the day we left as we had such a late flight, we weren't' charged for this either. To sum up I would say: 1. It needs a full refurb or a big hotel chain to take over spend a lot of money on it. It all looks very tired and old. 2. It's very clean and the ladies were cleaning constantly in the main areas. 3. Some of the staff need a few lessons in customer service but some are lovely as well. 4. The views are outstanding 5. It's in a good location 6. Expect 3 stars because it's no more than that.

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