“A lovely beachfront hotel”

We had a nice stay at the Griya Santrian, the grounds are absolutely beautiful and there is a lot of care put into the natural environment surrounding the hotel facilities. Our family had two rooms adjacent to one another which worked perfectly for us. The pool was clean and refreshing. Breakfast w… more

We had a nice stay at the Griya Santrian, the grounds are absolutely beautiful and there is a lot of care put into the natural environment surrounding the hotel facilities. Our family had two rooms adjacent to one another which worked perfectly for us. The pool was clean and refreshing. Breakfast was yummy, but filled up very fast! All members of staff were polite, friendly, and helpful. Being beach front was lovely and we thoroughly enjoyed this experience.

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“Still love it but how bad is their restaurant?”

Another great stay. It’s simple but it’s reasonable for the price. All the hotel staff (with the exception of the restaurant) were consistently good and helpful. Rooms are basic but cleaned well each day. In a great location. 2 slightly negative things 1. Don’t stay here over NY. The hotel basi… more

Another great stay. It’s simple but it’s reasonable for the price. All the hotel staff (with the exception of the restaurant) were consistently good and helpful. Rooms are basic but cleaned well each day. In a great location. 2 slightly negative things 1. Don’t stay here over NY. The hotel basically closes off the beach chairs for guests and service is non existent whilst they build for their NyE extravaganza buffet - which was a fizzer - rain and a buffet any public safety official would suggest you avoid. Found it hard to even get a towel or a water during this time - so would never stay here during this time as the guests were let down as the priority of the NYE extravaganza took over. 2. The restaurant. Avoid if you can. Probably the worst breakfast buffet I’ve experienced - they carry around these pots of brown liquid - claiming they are coffee or tea. We asked for a tea bag to make ours stronger and were charged for it. Massive amounts of flies all over the food. And the most disengaged staff so no one helps elderly guests find somewhere to sit during busy times. It’s such a stark contrast to the rest of the hotel - which is old school Bali hospitality. Staff seem totally disengaged except for the dude running the egg station who manages the long line of grumpy people waiting for the omelette made by one person! If you could book without paying g for breakfast you should. If you paid for breakfast - maybe consider it a dunk investment and buy something elsewhere. Other than that- I still continue to return - but with my expectations in check.

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“Service mostly poor, location and facilities very good”

The location is great. Right on the beach promenade and close to all the hustle and bustle. There are 3 pools, we only tried two of them. One has a pool bar and is also good for kids, the other one is in the shade and great for cooling off. Rooms are what you would expect. Breakfast buffet is also… more

The location is great. Right on the beach promenade and close to all the hustle and bustle. There are 3 pools, we only tried two of them. One has a pool bar and is also good for kids, the other one is in the shade and great for cooling off. Rooms are what you would expect. Breakfast buffet is also what you would expect, service less so. We usually went early and there would often be 10 guests and 4 floor staff but you still had to wait for a long time to get tea/coffee or service in general. On our first day, I asked for milk with my tea and was told quite abruptly and somewhat of an eye roll that “milk’s on the buffet”. They didn’t take a credit card imprint on arrival and told us that we had to pay as we went. This meant that staff were literally keeping an eye on you at all times in case you decided to run off and not pay for your drink or meal. There were also rules and penalties for all sorts of things. From pool towel returns to umbrellas to not leaning on art work. Have never experienced that in any other hotel in Bali. On check out, we left our luggage with reception for an hour. When we came back and asked for it, the young man at reception pointed to where the luggage was and said “you get it”. There were 4 staff at reception at the time with three of them not doing anything. So all in all, we wouldn’t come back here. This is a 4 star hotel and the service doesn’t reflect this. Balinese people are so warm and welcoming everywhere, you’ll easily find a hotel that has the same facilities but also great service.

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