“Fantastic family friendly resort”

I booked a three night stay here for myself and son aged 2.5. I found the journey from Zurich airport easy. I took the train to HB then changed to a train to Brunnen. I did switch at Zug. Then the 504 bus to the hotel was 10 minutes from Brunnen station. Overall it took just under 2 hours. There… more

I booked a three night stay here for myself and son aged 2.5. I found the journey from Zurich airport easy. I took the train to HB then changed to a train to Brunnen. I did switch at Zug. Then the 504 bus to the hotel was 10 minutes from Brunnen station. Overall it took just under 2 hours. There was some confusion at check in. I booked via hotels.com and assumed I was in the hotel. I was not aware there were apartments, and these are treated differently from hotel guests. After discussing this with management, we agreed I could pay an additional fee to be treated as a hotel guest. This was much better as it included full board food for my son, breakfast for both of us, towels/robes and lots more extras. Had I just been in the apartment, I would have had to check out at 10am whereas hotel/hostel is 11am. Also check in for apartments is at 4pm whereas hotel/hostel in 3pm. Breakfast is charged at CHF 27 per person/per day and children’s meals are CHF 9 per meal. Also, the gym is charged at CHF 15 per person/per day. As you can see it can get very expensive. I found the apartment to be very spacious and comfortable. It was frustrating having to navigate finding the apartment in the dark as the signs were not clear and it was difficult to navigate some steps with the buggy. The restaurant was great for the children’s meals/ Plenty to choose from. The restaurants did get busy but I never booked and was always able to get a table. At lunch I did not want to eat so little one only ate, I felt like the waitresses did not like this and kept asking if I wanted to order something. The kids facilities are the best. The play area is great with lots of fun toys. Sadly parents let their children run unsupervised but that’s not the hotels fault. Ethan also went to TOM’s Happy Club one morning whilst I went to the gym. The pool was also great. Plenty to keep the children entertained. We also enjoyed the cinema room. There isn’t much local to the hotel unless you have a car but we were only there for a few days so it was ok for us. Overall I would recommend this hotel for families. So much to keep children happy. I have shared lots of videos on Tiktok, please search explorewithethan2021 for lots of information.

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“ASK at the desk if it's your birthday BEFORE you buy admission”

Nice indoor/outdoor pool (=Erlebnisbad) with a quaint Swiss backdrop. Pricing actually affordable, but with that comes some detractions. The main pool is a family experience, so expect lots of kids and noise when school's out. On the day I went, they were applying fresh paint to some indoor walls--… more

Nice indoor/outdoor pool (=Erlebnisbad) with a quaint Swiss backdrop. Pricing actually affordable, but with that comes some detractions. The main pool is a family experience, so expect lots of kids and noise when school's out. On the day I went, they were applying fresh paint to some indoor walls--the fumes, whilst not overwhelming, were not my idea of fresh air and a healthy spa visit. The big kicker was that on their website they advertise free admission if it's your birthday. It was my birthday and I had the ID to prove it. But there is (since I was last there) a new kiosk system to get your entry bracelet, and the computer menu does not indicate that this discount is available. As I continued through the on-screen purchase process, figuring maybe after each next step a field for discount codes or whatever might turn up--voila! purchase complete and no free entrance. I went up to the towel rental desk and asked about it. Too late she said. I should have asked her first and she couldn't reverse the transaction. And she didn't even give me a break on renting a towel as a consolation gesture. So birthday people, ASK at the desk first.

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