“Great food, and location”

We had a lovely stay at this hotel with our two children. The staff is helpful and friendly, and the location of the hotel is really convenient with a short walk to the main gondola. An especial shout-out to Carlos in Guest Experiences -- he was so kind, and made the stay extra special. One of the … more

We had a lovely stay at this hotel with our two children. The staff is helpful and friendly, and the location of the hotel is really convenient with a short walk to the main gondola. An especial shout-out to Carlos in Guest Experiences -- he was so kind, and made the stay extra special. One of the main highlights for us was the food, a lovely choice of delicious cold and hot dishes and plenty of fresh salads and fruits -- the strawberries as insane! The only key piece of feedback I do have to the hotel management is that they need to make changes in the running of the spa. Our daughter is an accomplished swimmer, at the age of 7, but was confined to a tiny 'baby pool' and was not allowed to go into the 'adult pool' although she could clearly see this through the glass wall. I saw numerous families struggling with the same restrictions, in the end we chose not to go to the spa, which is such a shame. They really MUST have at least 1-2hrs per day when children are indeed allowed in the large pool. Otherwise a very pleasant and comfortable stay.

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“The price indicates an amazing hotel”

Family of 4 staying 4 nights to ski in a family room. I booked this hotel as there was limited choice in this area for somewhere I was willing to stay. It’s completely overpriced for what it is. We paid just under 500 euros per night and the rooms are very very standard . I’m all for paying a lot… more

Family of 4 staying 4 nights to ski in a family room. I booked this hotel as there was limited choice in this area for somewhere I was willing to stay. It’s completely overpriced for what it is. We paid just under 500 euros per night and the rooms are very very standard . I’m all for paying a lot to get a good hotel but this isn’t worth 500 euros per night. 2 single beds put together for me and my wife with a make shift sofa bunk bed right next to our bed for the children . It’s very under whelming . The staff speak barely any English . It’s very difficult to get information on anything local or skiing because of the communication. The restaurant don’t cater at all for children . There is no children’s portions . Most of the machines in the arcade don’t work. You get a free mini bar for the first lot of stock and then get charged after that except all that’s in there are 2 waters and 2 fantas . You would have thought for 500 euros a night you might get a couple of bottles of water each day. The shower- be careful when standing under it. One second it’s fine and then it can be scalding hot and then turn ice cold . I would not stay here again.

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