“5 star service at a not 5 star resort.”

I have been to Knoxville, TN with my family several times since COVID changed travel arrangements. Me, my wife and 2 kids stayed here and the best part of our experience was when we walked out of our room on the 5th floor and talked to a very nice polite and friendly housekeeper Chris. He told my f… Więcej

I have been to Knoxville, TN with my family several times since COVID changed travel arrangements. Me, my wife and 2 kids stayed here and the best part of our experience was when we walked out of our room on the 5th floor and talked to a very nice polite and friendly housekeeper Chris. He told my family and me multiple items from the breakfast and dinner menu at the hotel and also told my kids multiple things they could do to have fun, which was simply games that he played with his siblings, which made my children happy. This is the best service I have ever had. We are going to come back in March and ask for Chris to be our housekeeper. He is extremely clean, very detailed in his cleaning. And super approachable. I hope this employee receives a fair amount of pay and is also given opportunities to advance in the company. He gave my wife and me directions that were so precise and his personal touch on everything I was undescribable. He makes this hotel at least a 5 out of 5 stars. If you doubt me then just come stay on the 5th floor of this resort. He is only male housekeeper that we saw during our stay. Please give this guy what he deserves which is money and an important position. My wife and I feel like he would be a great assistant at such a resort. We love his sense of humor, his cleanliness and his willing to help us with anything attitude. Definitely will be coming back. Thank you Chris.

Mniej

“Wonderful service from front desk attendant”

During our visit at this Hotel we had a problem with a reservation that had our address wrong. But with diligence and professionalism, Sabrina skillfully figured out the issue and salvaged a reservation that had errors in it, thanks for the great service.

“Spend a little extra & get a lot more.”

This was not one of our best experiences and we travel a lot for work. They charged $8 for a subpar breakfast. The coffee was barely drinkable. The room was ok. The bed comfy so there's that. But there were no trash bags in the trash cans and 1 Lil k cup of reg coffee, so I went without. They a… Więcej

This was not one of our best experiences and we travel a lot for work. They charged $8 for a subpar breakfast. The coffee was barely drinkable. The room was ok. The bed comfy so there's that. But there were no trash bags in the trash cans and 1 Lil k cup of reg coffee, so I went without. They accept dogs, yet have NO dog walk spaces or bags to clean up after your pets; luckily I come prepared. We usually stay in Staybridge suits which give you soo much more for your money. Stay in comfort stay at Staybridge. As an IHG member you can stay at either for basically the same price.

Mniej