“Peacful vacation”

Nice quite place , if you are looking for a peacful vacation where you have your own private beach this is for you. Breakfast was pretty good , the only negative downside where that the staff asked me all the time whats my room number while I was sleeping on the beach and the nearest supermarket is… more

Nice quite place , if you are looking for a peacful vacation where you have your own private beach this is for you. Breakfast was pretty good , the only negative downside where that the staff asked me all the time whats my room number while I was sleeping on the beach and the nearest supermarket is like 2km away.

less

“Nice hotel in a quiet location at the beach”

We stayed here as part of our holiday throughout Vietnam and were happy with the hotel in general. The location is in a quiet area with not so much around (Covid effect I guess) however as we love to walk, we were able to find a few restaurants and bars close by. Breakfast at the hotel was huge -… more

We stayed here as part of our holiday throughout Vietnam and were happy with the hotel in general. The location is in a quiet area with not so much around (Covid effect I guess) however as we love to walk, we were able to find a few restaurants and bars close by. Breakfast at the hotel was huge - almost too much to choose from and everything we ate was fresh and cooked well. The room was clean yet basic - we didn’t book a fancy room as we only sleep and wash there but I’m sure the other rooms close to the beach are very nice! The hotel was very quiet in terms of guests when we stayed as tourism is low in Vietnam at the moment so not all facilities were available. This didn’t matter to us as we spent most days out and about. Marble Mountains is close by to the hotel - you can walk there in 20 minutes and it’s worth a visit for sure. It gets busy so go there early for when it opens. Overall, we were pleased with our stay and even happier that we had the pool to ourselves on the couple of days when we chilled!

less

“Very disapponted”

First impressions were good. Beautiful lobby area, friendly reception staff. We had to wait for the room as it wasn't ready at 13.30, fair enough. Room (Premium Suite) was being 'prepared' for us. Buggy to room (very friendly chap) and things seemed fine at first, stunning view. However, not long… more

First impressions were good. Beautiful lobby area, friendly reception staff. We had to wait for the room as it wasn't ready at 13.30, fair enough. Room (Premium Suite) was being 'prepared' for us. Buggy to room (very friendly chap) and things seemed fine at first, stunning view. However, not long before we started noticing things were not as they should be. 1. Fridge mini-bar was empty and stank. Didn't seem to have been in use for a long time. It was filled but not cleaned. We ended up having to wash water bottles in the sink as everything was smelt contaminated. 2. Rainwater shower. The diverter system from one function to another was stuck fast. Never fixed. 3. TV in living area had sound only. Reported but never fixed. 4. Safe was an antique. 5. Balcony door so stiff my wife could not open it, fixings rusty. 6. Guesswork as to which plug sockets work. Once you notice the odd thing you can't help but spot other things around the hotel. Everywhere you look things are either broken or on their last legs, swimming pool with lots of tiles missing, garden walls close to falling over. The general term to describe this hotel would be 'tired and uncared for' but not the gardens and grass, these were very well cared for. The few staff in the restaurant were out of their depth, lovely but lacking training or supervision . Too few for even the small number of customers. I don't want to see staff running from table to table panicking. Each order had something wrong, they didn't even have order pads! Waitress searching pockets for a scrap of paper to write down orders. Breakfast was chaos. Certainly not busy but finding a clean table was difficult. The Vietnamese food was good as was the Street Food Buffet but the rest we tried was poor. Really poor. As we had a late afternoon flight I asked about a late check-out. The young man at reception was just looking into it before a senior member just interrupted and said the hotel was full and it was not possible, without even looking or asking what room we were in. A quick look at several booking websites showed this was not the case, same room was available to book. If hotel policy is not to allow late check-out then fair enough, no problem. Just don't lie to me! Lobby coffee bar, never any staff available. The fact that the hotel is very isolated was not an issue as it was expected. Management and ownership need a kick up the proverbial. More trained staff and improved maintenance is needed. Not worth the money. We couldn't wait to leave. Very, very disappointed.

less