“Friendly hotel with a great breakfast”

Stayed at this hotel to be close to a Congress. It was very convenient, spacious simple clean room with everything you need. Breakfast was excellent great choice of breads cakes and fruit yogurts every day. Friendly helpful staff. The hotel is situated in a very busy area in downtown São Paulo so … more

Stayed at this hotel to be close to a Congress. It was very convenient, spacious simple clean room with everything you need. Breakfast was excellent great choice of breads cakes and fruit yogurts every day. Friendly helpful staff. The hotel is situated in a very busy area in downtown São Paulo so it is wise to ask hotel staff how to get around if you are not familiar with the city.

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“Disappointing Stay with Numerous Issues”

I had a very disappointing experience at this hotel. First, the cleanliness was subpar— I found hair in the bed upon arrival, which is simply unacceptable. The hotel is currently undergoing construction, making it nearly impossible to stay in the room during the day. The noise from hammering and b… more

I had a very disappointing experience at this hotel. First, the cleanliness was subpar— I found hair in the bed upon arrival, which is simply unacceptable. The hotel is currently undergoing construction, making it nearly impossible to stay in the room during the day. The noise from hammering and banging continued until as late as 8-9 PM, making it impossible to relax or even have a conversation. I have videos that capture the constant noise, but due to restrictions, I’m unable to upload them here. Soundproofing is nonexistent. From my room, I could hear every conversation from the neighboring rooms, as well as noise and banging after 11 PM. Additionally, footsteps from the room above were disturbingly loud. My room was located next to the staff’s storage area, so I had to endure the constant noise of cleaning carts and staff chatting throughout the day. This was a major disturbance. The room lacked sufficient electrical outlets, with only one available, so if you don’t have an adapter, there’s no way to charge or connect your devices. USB charging options were also unavailable. The wardrobe was inadequate, consisting of a simple rod with a few hangers— no drawers or storage space for items that couldn’t be hung up. Throughout my week-long stay, the sheets were never changed. I could tell because one pillowcase had a red stain that remained there from the day I arrived until the day I left. The window locks were worn out and partially broken, raising concerns about security, as someone could potentially open the window from the outside. Lastly, the air conditioning didn’t work at all, and one of the elevators was out of service during my stay. While the hotel has a pleasing aesthetic and is located in a good area, I do not recommend staying here due to the numerous issues I encountered.

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