“Nice Hotel but being a nice guest doesn’t pay off”

As a returning customer, the Grand Hi-Lai does not disappoint. From its spacious rooms with very comfortable beds to friendly staff with impeccable service it is one of your best choices for a trip to Kaohsiung. A pleasant surprise this time would be the Jade Garden restaurant. Coming from Hong Ko… more

As a returning customer, the Grand Hi-Lai does not disappoint. From its spacious rooms with very comfortable beds to friendly staff with impeccable service it is one of your best choices for a trip to Kaohsiung. A pleasant surprise this time would be the Jade Garden restaurant. Coming from Hong Kong, I’m surprised to find such good Cantonese cuisine which would’ve cost a lot more in HK. Highly recommended! I would’ve given this hotel a 5-star rating if not for the one unfortunate blemish. We booked one family quad room and one deluxe double room for 6 days and 5 nights. Upon check-in I requested a late check out at 2pm for one of the rooms and I was told that they would have to charge extra for those few hours. Upon checking out, I asked politely again if they could extend some kind of courtesy discount or waiver but they stood firm. I ended up paying almost USD$100 for the few hours so my mother has the comfort of her room before going out into the scorching heat for our afternoon train ride. I’ve done a fair share of travelling and I know that when a ‘bully’ customer makes a scene, an unreasonable demand or complaint they get comped way more than this. It’s unsettling that when you want to be a nice civilised customer you don’t get a better treatment. @Grand Hi-Lai food for thought?

less

“Stunning hotel”

Rooms were really lovely and quiet. Staff were friendly and helpful. The location is good with options all around. Breakfast was amazing. Bed was a little firm, but overall, it was a lovely stay here. We had food and drinks at the foyer bar/restaurant, and it was great.

“Big business style hotel in central location”

Hotel’s location is good. Walking distance to waterfront side and art pier. Few blocks away from Wenhua shopping street and plenty of restaurant options in streets around the hotel. Staff is nice and helpful. I asked for late check out and they just could give half our later. Then I asked for gym … more

Hotel’s location is good. Walking distance to waterfront side and art pier. Few blocks away from Wenhua shopping street and plenty of restaurant options in streets around the hotel. Staff is nice and helpful. I asked for late check out and they just could give half our later. Then I asked for gym and sauna access to be extended instead, that was no problem and they allowed me to use it after check out. Great. Hotel is well maintained apart from the lobby level toilets. Rooms seemed to be renovated recently. Entire hotel is in classic style, not the most appealing and a bit tacky. There are many restaurants and they all look great. Well designed and beautiful decors. The swimming pool outdoor is nice, peaceful and good for laps swimming. Housekeeping was good. Friendly Indonesian young man who was helpful and nice. Gym is well equipped. Pitty there is soft carpet on the floor, doesn’t work well for weight lifting sessions. Sauna a grand and great maintained. Very nice. The sauna and gym had a lot of elderly people using it. Maybe the hotel sells membership to senior citizens. Average age was over 70 and these people all know each other. Making noise and creating an atmosphere which is not that nice for the hotel visitors. For instance in the gym when they enter they grab all the apples away first and put them in their bags. Then start taking phone calls and talk to each other loudly sitting on gym equipment in non-sports outfits. In the sauna same thing. All elderly men using the facilities like it’s their home. They were obviously not hotel guests. The hotel should limit the membership deal to fewer people.

less

“A Nice Experience.”

Well located in downtown Kaohsiung, close to the waterfront. Room clean, spacious and well maintained. Separate drawing room included, in my card with a view of the harbour. Both bath and shower in the bathroom. Fridge and kettle provided. Staff professional and helpful. Buffet dinner includes a wi… more

Well located in downtown Kaohsiung, close to the waterfront. Room clean, spacious and well maintained. Separate drawing room included, in my card with a view of the harbour. Both bath and shower in the bathroom. Fridge and kettle provided. Staff professional and helpful. Buffet dinner includes a wide variety of high quality offerings. Swimming pool a good size and well managed.

less