“Great hotel with great staff”

We’ve just returned from Paloma after a 2 week stay, starting on Christmas Day, the stay itself was very god and I would definitely return. Food was very good and plenty of choice, breakfast consisted of eggs (cooked in every way - scrambled, fried, omelette, boiled and poached), salad, cold sele… more

We’ve just returned from Paloma after a 2 week stay, starting on Christmas Day, the stay itself was very god and I would definitely return. Food was very good and plenty of choice, breakfast consisted of eggs (cooked in every way - scrambled, fried, omelette, boiled and poached), salad, cold selection of meats, cheeses, cereals, yoghurts, pastries and plenty of fresh bread along with many, many more things. Lunches were amazing lots of different dishes daily, meat, veg, salads, pizza, fresh grilled items and again, fresh bread and 2 soups. Dinner was the same style as lunch but always had different dishes on so you didn’t get that Deja vu feeling. There was even late night snacks from 11pm-1am if you fancied something after a drink which mainly consisted of 2 soups, bread, desserts and 4 hot dishes, one was always rice. We booked in at Avare indoor which was incredible! Could not fault the food or the staff there, it was truly amazing. The beach bar was amazing too, the food was very good especially the pizza as it was all fresh. The only downside was that the food was never really hot, in the main restaurant, it was always lukewarm and sometimes cold, it was very disappointment for a 5* hotel. The rooms were spacious and kept extremely clean throughout our stay, the cleaner was amazing and always smiled and said good morning when we saw her. She even made my night clothes in to little shapes every morning which always made me chuckle. The pillows left a lot to be desired even after having additional ones sent to the room. They definitely needed replacing as a whole. There was lovely shampoo, body wash and conditioner supplied by the hotel which was refilled when we needed it and also, there were cotton bud, cotton pads and hand soap supplied. The real highlight of the whole hotel were the staff. They were constantly going the extra mile to make the stay memorable, once we had been there for a few days they even knew our drinks order and the table service felt like a real luxury. We were constantly greeted with a warm smile. Especially those who were in the Piano bar, the bar staff were 10/10 and the waiters/waitresses were amazing. The hotels clientele made the stay uncomfortable sometimes, being about the only British people there we did feel out of place and made to feel it by the people holidaying there! I found them to be very rude throughout. There are definitely things that could be done to improve the hotel and truly make it a 5*, as it stands I would say it’s a good 4* with great potential, however like I said I would definitely return!

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