“Fantastic stay in pure luxury”

It was our first trip to Singapore so we wanted to stay in luxury and this hotel never disappointed us. Upon our arrival after a very long flight we where greeted by a lovely reception person who checked us in to our garden wing room. We where adived that the room came with a 100 dollar room credit… more

It was our first trip to Singapore so we wanted to stay in luxury and this hotel never disappointed us. Upon our arrival after a very long flight we where greeted by a lovely reception person who checked us in to our garden wing room. We where adived that the room came with a 100 dollar room credit that we could use for in room dining or at one of the restaurants. The room was lovely, really big bathroom, great drinks area with a nescafe coffee machine loads of bottled water and a water filter system. The bed was queen size with a nice seating area with sofa and a coffee table. Dressing gowns and of course hotel cotton slippers ( lovely touch) Breakfast was great everything you could ever want, catering for all nationalities. The hotel is situated near Grove Road just a short walk away where there are shops upon shops and shopping Malls. We did all the sights and found the hop on hop off bus a great way to see the city. We had a two day pass and made great use of it. The hotel always had taxis waiting to take you to where you wanted to go. Only one negative the room credit was really hard to use. One evening we ordered in room dining after a long day of sightseeing and asked for the room credit to be deducted from the bill. Well this never happened and we paid the full bill. The next morning I asked at reception why this had happened and they told me they didn't know and I could either use it another time or wait 14 days for a refund. So as we had a few more days we said we would use it another time. So one lunch time we where in the hotel and ordered some lunch again explaining to room service we wanted to use the in room credit when paying. Unfortunately the bill arrived in full so I made the porter go back and get it adjusted so I just paid the balance. She did this and I paid the balance. Fantastic I thought until I was checking out and I was told there was an outstanding charge for the full amount of our lunch. I had to prove via my bank that I had paid the balance and that in room services has adjusted the bill to include the complimentary 100 dollars. What a load of nonsense why give you a room credit but make it so hard to use? Anyway it did not effect our stay in this beautiful hotel in a fantastic city and we will be back.

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“Class and calm.”

The Valley Wing is amazing and the staff absolutely first class, creating an atmosphere of peace and calm. Special thanks to the amazing Krishnan, and to Benji who looked after us so well. Also Raj who was always attentive and enjoyed a laugh.