“2 Night Staycation at the Pullman Melbourne City Centre”

We booked a 2 night stay for the first time at The Pullman Melbourne City Centre off Little Bourke and Swaston st right in the heart of the action and a few steps from Bourke Street Mall. We had Room 711 which was a Suite Room but from level 7 it was a dismal view of garbage on the neighbours roof… Daha çok

We booked a 2 night stay for the first time at The Pullman Melbourne City Centre off Little Bourke and Swaston st right in the heart of the action and a few steps from Bourke Street Mall. We had Room 711 which was a Suite Room but from level 7 it was a dismal view of garbage on the neighbours roof top and some murals. Check in was smooth and the hotel facilities were explained well. The Room was well appointed but the bedroom itself is very small : we are small built around 65 kg each ! anyone bigger would have struggled to get to the far side of the bed due to the narrow space. A amazing well appointed bathroom which was mildly surprising since in space terms it was much larger than the bed room ! The Amenities were excellent and the option to go green and not have every thing changed for a 2 night stay is an excellent initiative. We were surprised not in a good way for the ALL plus Platinum member amenity which was the standard tiny box of 3 bars that lower tier Accor Hotels have given out in the recent past with a hand written card. It is best not to give this we thought than to be compared to other Pullmans ( Adelaide , Bunker Bay , KLCC Malaysia , ) or Softitels that will have a bespoke amenity and even a bottle of wine/Bubbly. The Elevate Lounge access was excellent. The service from Khalfany the F&B Team leader and Lucas as well as the other service staff, who were constantly tuned in to the guests who were there, was exceptional. The Breakfast spread, and the A La Carte menu was very good. Yes , Champaign Breakfast !The Chefs in the back never get to be seen and recognized for the food they produce, so I would like those who worked on the 15th and 16th to be thanked. The Evening Canapes hours were equally well managed and the quality of the offerings were good. It would be really nice if some base spirits such as Gin or vodka was on offer for those who dont really like wine. We were able to get around with ease and our 2 day stay from Adelaide ended too quickly. Late check out and the ability to relax in the lounge till departure was a well received bonus of our Platinum membership. Thank you .

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“Harika yer”

Ana Accor sitesi üzerinden bu otel rezervasyonu & rezervasyon sorunları vardı, bu yüzden nihayet bir rezervasyon için çalıştı 2 kez bir onay var. O sabah erken seyahat olmuştu ben bu konuda biraz hayal kırıklığına uğradım zaman geldi odamızda hazır değildi. Oda @ 2 de kontrol etmek için hazır olmal… Daha çok

Ana Accor sitesi üzerinden bu otel rezervasyonu & rezervasyon sorunları vardı, bu yüzden nihayet bir rezervasyon için çalıştı 2 kez bir onay var. O sabah erken seyahat olmuştu ben bu konuda biraz hayal kırıklığına uğradım zaman geldi odamızda hazır değildi. Oda @ 2 de kontrol etmek için hazır olmalıydı ama 3 sonra oldu. Bir anahtar almadan 30 pm. Neden oda hazır değildi hakkında bir açıklama alamadım ama Mary @ ön büro biraz kaba buldum temizlik ile kodlu konuşma bir tür yaşıyordu! Ancak bu herkes çok yardımcı oldu & biz her zaman yardıma ihtiyaç her zaman misafir hizmetleri Danışma personel @ bilgilendirici & yararlı yapmak personel ile vardı tek sorun oldu. The room itself harikaydı, yataklar çok rahat. I-si olmak tek eleştiri, banyo, küçük & çok pratik havlu asmak için hiçbir yerde olmasıdır. Otel harika bir konuma sahiptir ve kesinlikle Melbourne ziyaret için iyi bir seçimdir.

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“Great Location, Well Appointed, But Noisy”

I believe that the Accor Plus membership offers significant value. In every Accor hotel we've stayed at, they made us feel appreciated. It's a nice touch when the receptionist greets you with, "Thank you for being an Accor member and for your loyalty." Once you reach the Platinum level (after st… Daha çok

I believe that the Accor Plus membership offers significant value. In every Accor hotel we've stayed at, they made us feel appreciated. It's a nice touch when the receptionist greets you with, "Thank you for being an Accor member and for your loyalty." Once you reach the Platinum level (after staying 60 nights a year), if the hotel can’t upgrade your room, they will always offer you a higher floor, often both. Once checked in, a little surprise like a welcome pack is waiting in the room, which may include a bowl of fresh fruit, some cakes, or even small gifts like hand cream or lotion, to enhance the experience. While these gestures don’t cost the hotel much, they certainly make the membership feel special. Unfortunately, Pullman Melbourne City Centre did not offer any of these perks. In fact, we were assigned a room on the 4th floor of a 15-floor hotel. When we expressed our surprise and inquired with the reception staff, they simply stated that the reservation team assigned us that room and that they couldn’t change it because the hotel was fully booked. A missed chance to take control and make a loyal customer feel valued. Our room overlooked Swanston Street, which is central and pleasant enough looking into the trees on one side and a wall on the other. However, at night, particularly on Fridays and Saturdays, the trams run all night long, making it difficult to sleep. Additionally, despite the modern design inside (well-designed and clean), the building itself is quite old, resulting in windows that are not double-glazed and ineffective seals. Also, all the front doors near us slammed shut instead of closing quietly. We had to use earplugs to sleep. The bed was comfortable, and the rainwater shower was pleasant. The Club Lounge is on the 15th floor and offers a lovely view. The room is decorated beautifully in an Art Deco style, making it a nice place to relax. The staff in the lounge are fabulous - professional and friendly. However, the food options were lacking compared to most other Accor hotels we stayed in. Interestingly, their Club Lounge has won an award, but it seems there may have been cutbacks since then. If you enjoy alcoholic beverages, the selection here is still generous. So, if you are looking for a hotel that is centrally located near shops and restaurants, this hotel might suit your needs. However, if you are seeking quiet rooms, rewarded for your Accor Plus benefits, or quality/variety of food in the Club Lounge, this hotel may not suit you.

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