“Great 5star experience. Although few English speakers….a plus for us!”

We have visited 4 times now. Always had a great holiday. Most guests are German, so staff mainly speak Turkish or German, but even if there is a language barrier they are always so kind, friendly and helpful. Special shout out to Batu Han from guest relations(great English, will help sort any probl… more

We have visited 4 times now. Always had a great holiday. Most guests are German, so staff mainly speak Turkish or German, but even if there is a language barrier they are always so kind, friendly and helpful. Special shout out to Batu Han from guest relations(great English, will help sort any problem, and good local knowledge), Volcan in the dinning restaurant - always amazing service, and the animation team (especailly Anil and Ali) Pool party was a highlight, kids loved the foam party, Italian a la carte also a fantastic experience (it is a Turkish take on Italian food though) Our kids didn’t get on well in the kids club as all in German. Although they did enjoy mini disco every night. (Starts at 8.30pm)

less

“Great hotel.”

Staff: Very welcoming and accommodating. Tip boxes everywhere but it is by no means an expectation. We didn't and always received good service. Mainly German in resort so if you speak a little it really helps. Kids Club / Animation Team: My kids are older so didn't attend but the offering we saw … more

Staff: Very welcoming and accommodating. Tip boxes everywhere but it is by no means an expectation. We didn't and always received good service. Mainly German in resort so if you speak a little it really helps. Kids Club / Animation Team: My kids are older so didn't attend but the offering we saw was good quality, inclusive and high energy but German speaking. Plenty going on if you want to get involved. In an evening we prefer a game of cards. Lots of lovely areas to sit, close to bars and no ques. Thursdays they have a market come in. Pushy and the usual fake goods and camel rides!! Cleanliness: Staff are all over it. We'll organised. Gardens beautiful. Some areas a little tired in the blocks but nothing concerning. Maids visit every day. Fresh towels and pool towels, no deposit every day and if you need extra bedding it's not a bother. Sunbeds: Always got one, more choice if you go early 7.30am but never saw towels being removed. Loads of beds at the beach. Beach: Bring beach shoes, its coarse. Sea can be rough. Pools. Freshwater. Dolphin pool quiet and fridges with drinks. Main pool more lively with music and activities, inflatables once a week and a weekly foam party as well as evening fireworks Drinks: No lemon fanta, apparently that is a thing across Turkey. Wine standard AI fayre. Cocktails ok but can be a bit hit and miss but made Fresh. Speciality Restaurants: Toynhet 1 a week. Italian was good, quite sophisticated pizza, tagliatelle, salmon fillet, chicken fillet and has a small kids menu also. Didn't visit the fish or Turkish. Additional visits are €25 per head. Food: Best AI buffet for tastiness and evening variety. I am gluten free and whilst they have sections its quite poor and the bread was awful. Bring your own. Fridges in rooms! Offering across the day include Gozlame, waffles and Jacket Potatoes as well as the patisserie and sometimes fruit. We arrived late and there was a small hot buffet available which was a surprise and much needed. Room: Spacious, clean, fridge stocked daily with water. We were expecting a 2 bedroomed room with 2 beds in each. Whilst we had 2 rooms we had 1 single room and a large room with a double and a child bed but made it work. Spacious bathroom. Summary: Well thought out resort. Good quality. Could make more of the beach bar area for evening drinks. Onside shops supply all you need. Inflatables allowed in the pool. Good WiFi.

less

“Good hotel”

We have just returned home after a great 2 weeks holiday at this hotel. We weren't sure what to expect after realising it was mainly aimed at German tourists, but we weren't disappointed. Unfortunately, after arriving at 3am, our room wasn't ready and we had to be given another room for 1 night, w… more

We have just returned home after a great 2 weeks holiday at this hotel. We weren't sure what to expect after realising it was mainly aimed at German tourists, but we weren't disappointed. Unfortunately, after arriving at 3am, our room wasn't ready and we had to be given another room for 1 night, which wasn't a great start, but not a massive problem. The main pool is huge, clean and plenty of sunloungers. We are early risers but there were plenty is sunloungers available until quite late in the morning. The slides are open from 10am until 5pm and good fun. There is a foam party every saturday, a pool party every Friday night and onflatable assault courses on a wednesday. The pool bar is great, with cocktails, slushies, cocktails etc. We never queued more than a couple of minutes. We loved the freezer full of ice creams each day and the fresh waffles. The buffet is great. Quite samey at times but food always a good quality and plenty of choice. The beach buffet bar was also really good for lunch with really nice salads and fresh foods. We loved the beach. You can get sunloungers all day and the breeze and shade is lovely. The entertainment team work so hard with lots of activities for the kids. The negatives(and the reason I've given 4 stars and not 5)- all the staff speak German, the tui rep is German, the entertainment and kids disco is in German. It wasn't a massive problem for us but if we'd had young kids wanting to use the kids club etc, the wouldn't have been able to. Most the staff are really friendly but we found the main reception staff to be quite blunt and unwelcoming at times. The location of the hotel isn't great. You can walk to a local bazaar in about 10 minutes but there are no local bars and restaurants around. Despite being all inclusive, we usually like to go out for dinner a few times. The cats!! There are loads of cats and kittens around the place. Not a big issue outside but they are all in the main restaurant and the staff just ignored them even when they were climbing on chairs. Not nice. All in all we had a lovely holiday and the hotel is really nice. The only thing that would put us off returning is the location.

less

“Amazing Family Hotel... If Your Family is German.”

I have just returned from a 14-night stay with my 5 children and wish I'd taken the reviews more seriously. The hotel is a kids club aimed at 4-10-year-olds Even though Tui has tried their best to not include this on any of their hotel info, this wasn't a problem for me as with 5 children I was al… more

I have just returned from a 14-night stay with my 5 children and wish I'd taken the reviews more seriously. The hotel is a kids club aimed at 4-10-year-olds Even though Tui has tried their best to not include this on any of their hotel info, this wasn't a problem for me as with 5 children I was all for it, unfortunately, everything in the hotel is aimed at Germans, 90% of the other guests in the hotel were Germans. the food, all the signs, all of the staff speak German fluently and English very little, every morning there is a poolside mini aerobics to get your day started, the songs are in German, throughout the day they have a plethora of activities but all the announcements of start times and locations are in German so we missed many. Every night they have a children's disco before the adult entertainment starts, all of the music and the songs are sung in German. I did make a comment to the Rep about the hotel being alienating for an English family and they told me to download the hotel app which would help with the signs and booking into the kids' club activities, and also that they mainly cater for Germans because that's their main customer base 90%+ I tried to download the app but it didn't work despite going through it with the hotel's tech person. The hotel is all-inclusive but only has 1 beer, mainly cocktails to choose from other than your generic soft drinks, the cocktail list was impressive but the issue was the bartenders didn't know or didn't try to make them correctly so it was a bit of a roulette if you got a borderline soft drink or a drink so strong your throat burns. they have a good selection of food but little to no variation so after the first week it got very boring. The saving grace to this is the À la carte restaurants, Italian, Fish & Turkish grill, you have to book but the food was amazing and very original. We had an upgraded room with 2 bedrooms, 1st bedroom king-sized bed, and a second bedroom with 2 single beds. In the Tui photos, the second bedroom isn't shown and I understand why, the second room is tiny with a set of bunk beds, and the second room has no air con. with it being 30 degrees at night we had to leave the doors wide open so the children in the second room stayed cool in turn this voided me and my partner of any privacy when in the room. the hotel, pool & grounds were all very clean and the staff was very well presented and friendly, saying this the hotel is 20 years old now and is showing signs of wear and could do with some investment but overall very good. The grounds are well maintained with Goats and Turkeys roaming, the beach is half sand half small pebbles going into a lovely warm sea so water shoes are advised. the pavilions shown are not free they are to be rented at 30/50 Euros a day. Overall the holiday was very good and I don't want this review to put people off going as the holiday for the most part very good for myself and my children but, and it is a huge but, be cautious if you are thinking of taking children between 4-10 yrs old they will struggle to fully enjoy the holiday because of the language barriers.

less