“Staying at ⭐⭐⭐⭐⭐ Manado”

Great Lobby , Nice View from the Balcony , room are spacious ,Delicious food , Friendly staff . Special thanks to all Staff for handling my Luggage , cleaning my room , and serve me the best dinner i have ever have . Will be back there again soon!

“One night stopover”

Fantastic hotel for our one night stopover. Nice to relax by the pool, easy walk into town, very accomadating restaurant as we arrived at odd hours and wanted an early dinner. Great Bar too with lovely cocktails. Great views over the city so this gave us a good idea of where we were in the city. Ro… Több

Fantastic hotel for our one night stopover. Nice to relax by the pool, easy walk into town, very accomadating restaurant as we arrived at odd hours and wanted an early dinner. Great Bar too with lovely cocktails. Great views over the city so this gave us a good idea of where we were in the city. Rooms were very well appointed and clean & tidy. Recommend this place

Kevesebb

“Lovely Hotel”

Lovely hotel in its own grounds near downtown Manado. We spent one night before flying out. They upgraded us to a suite which was great as it allowed us to spread out and repack. The room was large, clean and comfortable. The AC struggled to cool the room but was acceptable. The bathroom showed sig… Több

Lovely hotel in its own grounds near downtown Manado. We spent one night before flying out. They upgraded us to a suite which was great as it allowed us to spread out and repack. The room was large, clean and comfortable. The AC struggled to cool the room but was acceptable. The bathroom showed signs of wear, but it was clean. We ate dinner in the hotel and it was very good. The breakfast buffet was excellent with lots of choices. We particularly appreciated the drinking water jug (no plastic!), which the staff refilled on request. The staff were all helpful and friendly.

Kevesebb

“Rather dissappointing stay ”

OK hotel. Nice garden. I did not feel like in the middle of city. Many option for breakfast, the bubur Menado is excellent. Poor administration and communication skill of staffs. I checked in, there were 5 people behind the reception desk no one approached me or even greeted me (I think some of… Több

OK hotel. Nice garden. I did not feel like in the middle of city. Many option for breakfast, the bubur Menado is excellent. Poor administration and communication skill of staffs. I checked in, there were 5 people behind the reception desk no one approached me or even greeted me (I think some of them are trainees). So I just waited until the supervisor came out of the office behind the reception area and my present got noticed and I was served. The reception did not forget to ask for a deposit for key, but forget to return the deposit when I was checked out. If some one said to me that "You should remember to take out the deposit". I disagree. I believe the hotel should responsible for their staff to do the check-in and the check out SOP properly. They carried out the tasks several time a day. Guests themselves do not have SOP for staying in any hotel and they don't do check-in and check-out several time a day. The hotel should also try to reach the guest to return the deposit money. It is not about the sum of it, but about building trust meaning overpassing the expectation meaning building loyalty. When our group left for field trip the lunch boxes were not ready yet. When I asked for the excellent bubur Menado for my take away breakfast for the next morning, the resto staff agreed and accepted my food container. However, what I got the next morning was bubur ayam (with the same taste with the soto ayam I had for dinner). I was just probably not lucky during my staying there.

Kevesebb