“Perla Hotel - Bulgaria JUNE 2023”

Hotel Perla very clean, fresh looking hotel - just opened about week or so before our arrival following big refurbishment so carpets were lovely and plush, lovely decor etc. Rooms - very spacious, great decor, lovely big bed- very comfortable & lovely bathroom with big shower. Balcony with smal… more

Hotel Perla very clean, fresh looking hotel - just opened about week or so before our arrival following big refurbishment so carpets were lovely and plush, lovely decor etc. Rooms - very spacious, great decor, lovely big bed- very comfortable & lovely bathroom with big shower. Balcony with small table & two chairs - adequate for two people. Negative about room/balcony - no drawers, just open rail for clothes . Balcony rail seemed bit loose - reported to reception. Food - wow such a wide variety of options at breakfast, lunch & dinner. Few teething issues initially with food being cold/lukewarm instead of hot but soon rectified after day or two. Breakfast - cereal, pastries, toast machine, different varieties of bread, fresh fruit, yoghurt, jams, tea, coffee, orange juice, apple juice. Lunch - both hot & cold meat, vegetables, salad - different kinds & fresh every day, outside pizza oven - thin based and delicious in different flavours - salami, ham, mushroom, onion, tomato etc made fresh everyday, grill area - garlic mushrooms, onions, sausages, fish, chicken, made fresh every day. Fruit available - kiwis, oranges, bananas, apples, watermelon, melon, plums, cherries. Dinner - similar to lunch but some Bulgarian food along with chicken, fish, cottage pie, pasta, pizza, grilled food, salad Snacks - pizza, pasta, spaghetti, sauces, fruit. Ice cream only from 3-5pm which thought would have been better to be earlier. Bars - two outside bars with one linking to inside. If taking drinks poolside given plastic cups for safety. Bar staff very friendly and helpful - local spirits, beer, lager, wines - red & white, cocktails, soft drinks & slush drinks. Entertainment - fabulous entertainment team Ellie & George who were on hand daily trying to encourage guests to take part in mid morning exercises, darts competition, pool polo etc. also had small tables & chairs with paper/crayons for children . Very engaging and friendly team. Pools - 1 small shallow pool suitable for children and slightly bigger pool for adults. To get into pool was rail with steps - from pool edge to first rung of steps was very steep. I have slight mobility issues - two arthritic knees so step was to far for me to use so ended up jumping in. Unfortunately when trying to get out on rungs of steps I ended up falling on bad knee so life guard had to run & help me out along with my hubby & sister. Very embarrassing but hurt knee/leg in the process resulting in me being too scared/apprehensive about going in pool again. Ramp & rail - there is a ramp & rail leading from reception area to pool side - this was very steep and rails very shaky. Not ideal. Guest Support - young girl called Gabby stopped and spoke to guests to ask for feedback on food, facilities etc. she was really lovely and engaging and made note of all queries/complaints. All staff on the whole very friendly and accommodating - reception staff (young girls) very dour and miserable at times - think lacked customer experience. Main guy on Reception was very professional and helpful. On exit of hotel at the back near bar & circular seating area, three steps to pavement but steps (similar to pool steps) were very very steep - this seemed to be the same on the kerbs around Sunny Beach. Local pubs - we went into Jupiters (5 minute walk from hotel) beer 2 lev, cider 4 lev they also served food which looked amazing but we never ate in there with being all inclusive. They had entertainment on every night - man & wife singers who were very good and also had tribute acts on Elvis Presley, Robbie Williams etc on few nights with bingo twice a week. Staff very friendly & accommodating . Great prices - we’d go in about 9pm and between 4 of us had few pints of beer, cider & spirits at cost of approx 65 lev (equivalent to approx £30). Had fantastic holiday and met some lovely people who we’ve stayed in touch with.

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“Not as advertised...”

Few staff spoke English, food was awful & always cold, all inclusive only available at 1 of the 3 bars, not made to feel welcome by the majority of the staff, WiFi only worked if you sat in front of reception, there was an awful smell coming from the bathroom, the local area looked like a bomb-site… more

Few staff spoke English, food was awful & always cold, all inclusive only available at 1 of the 3 bars, not made to feel welcome by the majority of the staff, WiFi only worked if you sat in front of reception, there was an awful smell coming from the bathroom, the local area looked like a bomb-site, the market area at the beach was full of fake goods,

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