“Best Resort Ever With AAA+++ 100% Staff”

Hilton Grand Vacations Mystic Dunes is one of our most favorite resorts to stay at when we are in the Orlando, FL area. Not only because of the newly fully renovated beautiful blue/crème décor rooms complete with full kitchen, all utensils; washer/dryer; separate living/dining room and bedroom; an… more

Hilton Grand Vacations Mystic Dunes is one of our most favorite resorts to stay at when we are in the Orlando, FL area. Not only because of the newly fully renovated beautiful blue/crème décor rooms complete with full kitchen, all utensils; washer/dryer; separate living/dining room and bedroom; and patio/balcony overlooking the golf course or wooded areas; 4 pool complexes (one with waterslide & fun activities: live music, games, crafts, etc.); huge workout room; bike rental, basketball & tennis courts, putt-putt; and gorgeous, lush landscaping that is maintained continuously and makes for beautiful walking paths; on-sight restaurant that provides room service; proximity to stores and entertainment; but also because of the AMAZING staff! I must give special shoutouts to front desk staff who always have, and continue, to go way above and beyond in regard to taking care of us: Bouchra, Naomi, Lillian who work with us tirelessly, graciously, and kindly answering emails and phone calls immediately to ensure that our room is exactly what we want. Nice to meet Wayne, Christine, Nora and catch-up with Roxanne again who was the first person we met at the resort 2 years ago! The maintenance staff is so kind, courteous and professional! We see them working or driving their carts to/from assignments, and they always toot their horn, wave, and as they can stop to say “hi”, a kind word or chat a bit: Dukay, Roger, Oliver, Alexi, Francis, Jhonny, Socrates and Phillipe who stopped what he was doing and helped me put my luggage into my car. So many others also are incredibly kind but I was not able to get everyone’s name. I haven’t seen Supervisor Denyse who always stopped her cart to say hi and hope that all is well. We swim often and pool staff too is wonderful. Shoutouts for jobs well done to Carlos & Belkie and of course Jose and Tony who ensure the water is sparkling clean and a great temperature; all of them too stopping to wave, say “hi” and chat as they can😊!!! Engineering: Gaddiel fixing our door lock & bringing us a new remote; Ryan & Alecia replacing the automatic close on our door. Haven’t seen Nelson and I hope too that all is well as he was always so kind. Security at the front gate seems to know us as they always open the gate when we drive back into the resort; Ashley stopping her cart to see if we needed anything, and Leo driving his cart but stopping to pick up a huge palm leaf that was in the middle of the road. Also shout out to the entire activities team for their great Halloween fun in the parking lot of the lobby and insisting that I take as much candy as I wanted when the event concluded and to Diego who drives the housekeeping van and always waves and says “hi”. And last but not least, all of the wonderful staff who respond within seconds to any text requests (love, love, love the ability to text a request – best thing ever😊!!): Bouchra, Elisa, Giovanna, Joana, Lori, Mairim, Nora, Patricia, Paul, Raja, Renee, Shanta. Thank you all – you are the reason we choose this resort as because of your kindness and graciousness (and always how professional you are), we feel like welcome family whenever we stay here!!! Finally, I know that this AMAZING guest “care” starts with Resort General Manager Manuel who responds to emails and requests & ensures that our stay is AMAZING – THANK YOU ALL!!

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