“Great new family”

The resort was wonderful. I really enjoyed my stay. The staff was great, but there are a few individuals that made our vacation 1000% fantastic. Bellhop Michael Irvin - Gardners: Danny Mavogh and Mark Stevenson: Housekeep Desiree Bowden (Signature Suites side) made us feel like family. I would say… Více

The resort was wonderful. I really enjoyed my stay. The staff was great, but there are a few individuals that made our vacation 1000% fantastic. Bellhop Michael Irvin - Gardners: Danny Mavogh and Mark Stevenson: Housekeep Desiree Bowden (Signature Suites side) made us feel like family. I would say go and visit the resort and find these 4 individuals and you will see what a new family will feel like in another country. I have nothing but love for them and thanks sooooo much for making our stay feel like home... See you soon in the future......

Méně

“5-Star Review - Exceptional Service, Impeccable Cleanliness, and Fantastic Entertainment!”

5-Star Review - Exceptional Service, Impeccable Cleanliness, and Fantastic Entertainment! I had an amazing stay at this resort and am giving it a solid 5 stars! From the moment I arrived, the staff was incredibly courteous and eager to assist in every way possible. My initial room was located on t… Více

5-Star Review - Exceptional Service, Impeccable Cleanliness, and Fantastic Entertainment! I had an amazing stay at this resort and am giving it a solid 5 stars! From the moment I arrived, the staff was incredibly courteous and eager to assist in every way possible. My initial room was located on the first floor, but after requesting a change to a higher floor, the team was quick to accommodate my request and moved me without hesitation. The resort offers a variety of dining options, and I was particularly impressed with how the restaurants were accommodating, especially when we arrived without a reservation. The staff went above and beyond to ensure we were seated and comfortable. I’d like to give special recognition to three staff members who truly made our dining experience exceptional. Alva, our waiter at the Asian restaurant, was extremely attentive and made sure our dietary concerns were addressed with care. Ashdale at the Italian restaurant provided outstanding service, ensuring we had everything we needed. Finally, Omar at the main buffet was wonderfully accommodating and made us feel right at home, taking extra care with our dietary requests. The rooms were cleaned daily and stocked with fresh, clean towels, which added to the overall comfort of our stay. The entertainment team was absolutely awesome! We had so much fun at the various events, especially the karaoke, international night, and the incredible Michael Jackson show. The energy and passion of the entertainment staff made the evenings memorable and really enhanced our experience. Overall, this resort exceeded my expectations in every way. The combination of excellent service, great dining options, meticulous cleanliness, and fantastic entertainment makes this place a standout. I’ll definitely return in the future and highly recommend it to others!

Méně

“Went for our honeymoon, lovely resort”

Stayed here on 16th Nov - 26th Nov for our honeymoon. Booked through TUI. Upon arrival at the hotel we were in awe of the size and the quality of the hotel itself, what a lovely hotel! (That big, they split it into 2 sides - and the coach actually drops you at one side first and then the other). … Více

Stayed here on 16th Nov - 26th Nov for our honeymoon. Booked through TUI. Upon arrival at the hotel we were in awe of the size and the quality of the hotel itself, what a lovely hotel! (That big, they split it into 2 sides - and the coach actually drops you at one side first and then the other). The only issue we had was, it wasn’t clear on our booking as to what part we were staying in so we didn’t know when to get off the coach but the staff will tell you that if you get off and give your name. Staff were extremely friendly at all times, you can tell they’ve been trained to provide the best possible service. We told the staff at the desk it was our honeymoon and were given red wristbands (the wristbands also have a token in which is the entry to your room so there’s no need for room key cards etc). The red was to show we were VIP guests which gave little extras such as being congratulated on the wedding when attending restaurants and also little gestures such as treats in the room after housekeeping had been etc. One tip for you, if you didn’t know already, get yourself down to one of the gift shops and buy the thermal cups as they are much larger than the cups you’ll be given drinks in and they have no problem filling them up for you if you ask them too. I found that out on the first day when I was getting them to fill mine to the brim with Red Stripe. I was feeling rather sorry for myself the next day however.. We did most of the restaurants on site. Indian was by far the best service and food quality. We also did the Jamaican restaurant, The buffet, the steakhouse and the Mexican. The Jamaican was the longest wait we had out of all of them, waited over 30 minutes for our server to even ask if we wanted a drink, let alone to take our order. We also had a long wait for our main course in the steakhouse however the quality of the steak more than made up for it, was possibly the most flavoursome steak I’ve ever had. If you’re wanting to do trips off site, we cannot recommend the taxi firm on site highly enough! Yes you might have to pay a little more than the desks in reception but you get a more personable touch and service. We did a trip out to Negril through the taxi firm and Chris Brown (yes that was really his name!) was our driver and so friendly and helpful and he stayed with us all day, stressed to us to take our time and we were on our time and not his time. Sunset cove is a place I highly recommend too, if you’re on the Jamaica side of the resort it’s a bit of a walk but just ask one of the buggy drivers to take you and they’ll happily do so, I feel like not a lot of people know it’s there as it was quite quiet when we went but it’s honestly so lovely there and there’s a bar, jerk chicken hut and water sports equipment hire place there too. The sports bar on site annoyingly doesn’t show English football, or so I was told. Queue walking in a day or 2 later and seeing Man City on the TV. They seem to pick and choose if they want to stick a game on or not, they show an abundance of American sport though so if that’s your thing you’re in luck. The shows are, on the whole, quite good. The Michael Jackson dance guy needs to pick what he’s doing though, he has a physical microphone in his hand but mimes and doesn’t hide the fact that he is doing but feel like it takes away from some of the dancing at times. I’m sure people wouldn’t mind if he just didn’t try to mime it and just solely danced because he’s a good dancer. The Bob Marley tribute is superb, such a great voice and knows how to get the audience involved too. Bingo Night is like their version of Bongos Bingo (UK reference only I’m afraid!), the host is brilliant with it. The spa is lovely, another thing that I don’t think people realise is there. Yes you have to pay but it’s so relaxing and you can easily spend a whole day in there too. All in all, an amazing stay. Lovely staff and great country.

Méně