“Simply amazing staff!!!”

I booked five nights at this Embassy for the end of October, as my daughter was having surgery and I needed to monitor her for days thereafter. Honestly, I almost stayed elsewhere due to the reviews. However, I had an absolutely amazing experience at this Embassy. First, my suite was very clea… more

I booked five nights at this Embassy for the end of October, as my daughter was having surgery and I needed to monitor her for days thereafter. Honestly, I almost stayed elsewhere due to the reviews. However, I had an absolutely amazing experience at this Embassy. First, my suite was very clean and comfortable. There were a few things that weren't right, and as soon as I let the front desk know, they handled it and things were made right. Yes, it's an older hotel and could use some upgrades to the rooms. However, I'm not going to worry about a stain on the carpet when the atmosphere was comfortable and so very clean. The breakfast was excellent, with a wide variety of items available on the buffet, and the omelettes were excellent. We also ordered food from the restaurant in the evening, and all items we ordered were delicious! The manager's reception was good as well, with a good variety of food offered. Now, for the best part...the staff!!! Honestly, I don't believe I have ever stayed at a hotel where the staff was as caring and helpful as here. Every single staff member I encountered went above and beyond to help us. As stated before, I was staying here since my daughter (special needs adult) had surgery and wasn't allowed back to her group home until she was well into healing. I knew our stay might be difficult since we needed extra linens (to ward off infections after surgery), and needed to be able to order food in as needed. But, my expectations were surpassed. When I checked in, Chita was at the front desk and was so very helpful and kind; I spoke with her many times while at the hotel and she truly went out of her way to ensure all was right. Also at the front desk, Kiah was helpful in getting extra towels sent to us, and Wenyu helped me find a wheelchair to use when trying to check out. When I was unloading the car, I had a full cart trying to navigate my way to my room; Kevin, the chief engineer, went out of his way to take the cart off my hands and take it up to my room. I met Ivan, the manager, my second day there and he introduced me to staff that could assist me in various ways; he went above and beyond to ensure our stay was a good one. Tracey, a food and beverage manager (I believe) was so helpful in passing the word to staff about our situation on obtaining food, since my daughter was confined to our suite for days. Barbara, at the bar, was literally amazing, arranging for a tray of food from the manager's reception to be saved for us, as we had to go back to the ER on the day my daughter was discharged. Plus, she always had a smile and kind word for me during our stay. Tiffany, also at the bar, was very kind as well. Finally, Jameela (banquet captain) was so gracious, carrying up our tray of food, and always greeting us with that smile! In the kitchen, Chef J was stellar. He also made sure trays were available if needed for carrying up breakfast. He happened to be in the lobby when I had to take my daughter back to ER, and took her in the wheelchair and got her into the car for me; also, he always a kind word! Miss Lu, at breakfast, ensured that I could have a cart to wheel up to the room with our breakfast. She was so very helpful. Finally, George kept an eye out to make sure we were doing okay as we came and went. And, all staff were so very kind in asking about my daughter and how she was doing. I hope I haven't accidentally left anyone out, but I met a lot of staff while there. Kudos to a staff that obviously cares greatly about the clients, and also takes pride in their jobs. You all made our stay so much better, and I look forward to staying at this Embassy again!

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