“Great staff!”

Our organization held a three day conference at the Conway Hilton Garden Inn. It was a great facility for our group and the staff, especially Robert, Taylor, and Cecile, went above and beyond to make sure our stay was a good one and we had everything we needed.

“About average for a HGI”

Standard, slightly less than average HGI. As a Diamond, I see a lot of HGI's, and this property was ok, but nothing stood out. The room was fine, you want an odd number to be on the retail side, not the interstate side. The fitness center is very small, and they do not have the newer equipment w… Több

Standard, slightly less than average HGI. As a Diamond, I see a lot of HGI's, and this property was ok, but nothing stood out. The room was fine, you want an odd number to be on the retail side, not the interstate side. The fitness center is very small, and they do not have the newer equipment with tv's. Also the weights are not complete, big gaps. The breakfast was fine, service was a bit slow but the quality was fine and the F&B allowance covers the meal. The good part is this is in a retail area, and there are multiple dining (sorry chains) options literally attached to the parking lot or a block or two away. Easy off/on the interstate, would stay here again if in area.

Kevesebb

“Disappointing”

The external view of the hotel is deceptively different from the rooms. The lobby is beautifully decorated and smelled of an upscale boutique hotel. However, as soon as you walk to the elevators, it evident that this is an outdated hotel. Upon arrival, the front desk clerk told me that she was fair… Több

The external view of the hotel is deceptively different from the rooms. The lobby is beautifully decorated and smelled of an upscale boutique hotel. However, as soon as you walk to the elevators, it evident that this is an outdated hotel. Upon arrival, the front desk clerk told me that she was fairly new….. I guess that was a disclaimer for “if something goes wrong, it’s not my fault.”. The bathroom in that room had visible mold on the wall. The wallpaper was peeling from the wall and it felt dirty. I asked for another room and was given one with less wallpaper peeling and less mold on the wall. I should’ve left but it was late and after an 8 hour drive, my family was irritable and ready for bed. Was there an “I’m sorry, what can I do to make this better?” No. Fast forward to the next morning; my family was out by 7:30 for a softball game. We came back around 4pm only to find towels in the bathroom floor and unmade beds. I called the front desk and was told by the same girl who checked me in the night before, that housekeeping had to be requested. Keep in mind that this lady did not tell me that because i would have requested it or not have thrown out dirty towels in the floor. I got four sets of towels from the front desk and was asked to put my dirty towels in a bag and bring them back downstairs…. in which my reply was “no.” I would not stay at this hotel again. It wasn’t horrible but I was underwhelmed. The only good thing about this hotel was the location. It’s in the middle of everything and within walking distance to shopping and restaurants.

Kevesebb