“Incredible Service”

My husband and I had a wonderful stay at this hotel. Nelson, the concierge, went above and beyond in his recommendations and service. He arranged for tours and dinner reservations. His recommendations were perfect! The dining room staff are friendly, efficient, and accommodating. Especially Felipe … more

My husband and I had a wonderful stay at this hotel. Nelson, the concierge, went above and beyond in his recommendations and service. He arranged for tours and dinner reservations. His recommendations were perfect! The dining room staff are friendly, efficient, and accommodating. Especially Felipe and Marcos! The Piso Sour is the best in the city! The gracious head bartender allowed me to film him making one using their secret recipe. The spa is worth a visit. My husband and I went twice because we love Rosio and Paula's massages. Cyndi also gave a delightful facial. The property is beautiful. The entertainment on the weekend was terrific, especially the salsa band. My only concern was the front desk; they could have been more accommodating and friendly. We asked to change rooms upon arrival since we would be there for five days. Our room was small, a step up to the bathroom, and had a terrible view. We had to wait until the supervisors arrived at 7:30 am (after we had arrived from an all-night flight and paid for the room to have a place to sleep in the morning). The only rooms available were if we upgraded, which we did and spent the extra amount. We were shown two rooms, and one chose one. That evening, a couple from our group was given one of the rooms, and they didn't have to pay the additional amount each night. I brought this up to the front desk when we checked out, and the front desk staff didn't respond to my concerns. When I pressed her, she said nothing could be done and wasn't gracious in how she spoke to me. I was disappointed and sad since all our other experiences were exceptional.

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“Luxury in the middle of Lima”

A beautiful hotel, very helpful staff who arranged my transport to and from the airport with an amazing driver! Such a lovely guy. We communicated by the power of Google translate! I booked a legacy garden suite, which was a good size, clean and sumptuously decorated. The garden area isnt quiet a… more

A beautiful hotel, very helpful staff who arranged my transport to and from the airport with an amazing driver! Such a lovely guy. We communicated by the power of Google translate! I booked a legacy garden suite, which was a good size, clean and sumptuously decorated. The garden area isnt quiet as its adjacent to a sports ground, but it was still a nice place to sit, away from the chaos that is Lima's traffic! There was some sort of function at the hotel on one of the nights I was there - but I always take earplugs with me anyway, as no matter where I stay there seem to be elephants banging around in the room above me and people using their outside voices in the hallways outside the rooms. Its not the hotels fault, you get it everywhere. But the earplugs came in handy for both things! Oh to live in a world where people had an awareness of others! I ate in the bakery twice, nice, simple, well done food and a good service. The breakfast was of really good quality, with a chocolate fountain appearing on the Saturday! A lovely place to spend a relaxing few days after my hike near Cusco.

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“Highly recommend to anyone traveling to Lima, including golfers.”

After a long trip the large will appointed room was a welcome relief. Food was great, helpful staff, beautiful building and grounds. We stayed the nights and could have stayed longer to enjoy the many sights and things to do in Lima. Tauck was our booking agent and we were delighted with their c… more

After a long trip the large will appointed room was a welcome relief. Food was great, helpful staff, beautiful building and grounds. We stayed the nights and could have stayed longer to enjoy the many sights and things to do in Lima. Tauck was our booking agent and we were delighted with their choice.

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“I’d hoped for better”

I’d hoped for better from this hotel which was the last of our stay in Peru Pros Access to the Golf Club which was why we stayed and was very enjoyable Nice big rooms Lovely building and good central location Concierge was very helpful Cons Pretty poor breakfast Food in restaurant was very aver… more

I’d hoped for better from this hotel which was the last of our stay in Peru Pros Access to the Golf Club which was why we stayed and was very enjoyable Nice big rooms Lovely building and good central location Concierge was very helpful Cons Pretty poor breakfast Food in restaurant was very average compared to hotels outside Lima Staff weren’t very attractive Spa was really small suggest you book well in advance 7.5/10

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