“One of the finest overall hotel experiences”

We are so pleased with our choice of the Auberge Saint-Antoine for our visit to Quebec City! It was one of the most comfortable hotel experiences we can remember, perfect from A-Z. We felt that every amenity was the result of extensive surveys. Exceedingly friendly and helpful staff, lovely clean r… more

We are so pleased with our choice of the Auberge Saint-Antoine for our visit to Quebec City! It was one of the most comfortable hotel experiences we can remember, perfect from A-Z. We felt that every amenity was the result of extensive surveys. Exceedingly friendly and helpful staff, lovely clean rooms, spacious bathrooms with heated floors and soft robes, fabulous and well-equipped exercise room with yoga space, cozy, delicious restaurants, space to chill by a roaring fire next to the lobby. Highly recommend!

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“Cozy and Quality Quebec Inn!”

Wonderful hotel on a quiet little street. Close to everything. The room was lovely and the beds were very comfortable. Excellent service all around and food was fabulous. Plus, we got to experience amazing massages from Stephanie! Highly recommend this special inn!

“A BIG DISAPPOINTMENT AT A TOP HOTEL”

Having stayed at many R&C throughout Europe over 20 years, I was looking forward to a visit to Quebec City and staying at the 'Auberge St Antoine'. . I am not a contributor who gives a wonderful establishment a negative review because ' The hotel had not supplied each room with a teapot'. That sai… more

Having stayed at many R&C throughout Europe over 20 years, I was looking forward to a visit to Quebec City and staying at the 'Auberge St Antoine'. . I am not a contributor who gives a wonderful establishment a negative review because ' The hotel had not supplied each room with a teapot'. That said, I do like to overspend for vacations as my partner and I love to stay at 'Relais & Chateaux'. Exploring a destination is great when you return to a hotel where the stay could be a big part of the vacation in itself. .. This was not the case at this R&C. It is a shame because the Hotel itself, is quite exemplary. Checking in was easy. Mostly because of the help of the one terrific member of the staff,Felix. The rooms are well appointed. The balconies overlooking the St Lawrence are terrific and the ancient artifacts that had been found when digging under the hotel are displayed throughout the hotel. This certainly puts the hotel in a special category. That is where it ends. We had two experiences that were the worst we'd ever encountered in a R&C. Number 1) We sat down to diner in the more casual restaurant, Artifact. There was a very loud bartender regaling a group of guests and ignoring everyone else. There were three servers in a small half empty restaurant but it took more than 30 minutes before we were brought water. The waiter was clearly out of his league, whether for lack of training or some other reason. I will make no assumptions. But the service was the worst we'd ever had traveling in thirty years. After another fifteen minutes, I stood up and flagged this poor unkempt waiter as his female counterpart did not seem to be helping him. I told him that we'd been waiting an hour and we knew the kitchen stopped taking orders in 20 minutes. It was a Sunday night so there was no other place to go to by this point. I told him we'd like a bottle of sparking water and to then order. He came back with a pitcher filled with enough water for maybe two glasses. He forgot the menus. I told him that we did not want a used pitcher of water. We wanted a bottle of whatever sparkling in a bottle was available. We were starving so we insisted on ordering and 86ing the Sparkling. He return after ten minutes with two menus. He was very apologetic. We ordered and I asked if we should order our dessert now. "Not necessary" he replied. He came over with a basket of bread that looked like it was from a diner, "Because you are hungry and I'm sorry" he said. I can honestly say that he brought my soup an hour and a half after we arrived, it was cold. I then got very strident, which is not my style and told him to take the soup away and bring just the entrees. They were also luke warm and inedible. I asked him when he brought the entrees if we could now order dessert before we missed out.This is 2 hours after we sat down.. He came back and told us,. "I am so orry but the kitchen is not taking anymore orders". I told him to take my entree away as it was inedible and I walked straight up to reception. I explained everything with a heightened attitude and asked to have something brought to the room which I was told they could not do at that hour. I told them that I at least wanted a simple dessert that needed no preparation. Nope. They could not go in the kitchen. I was so angry as why had I paid hundreds of dollars to stay at a hotel where the experience had caused my BP to spike. Felix knocked on the door with scoops of ice cream quickly put on a plate and there were cookies as well. Felix, a fine representative of the hotel and a natural tendency for R&C service was a prince. He should be promoted to being in charge of customer relations. Number two. At breakfast, as it is a buffet, the plates were small so it is necessary to use several. If you return to the buffet, and use another plate, your bed plate at the table should be gone. I know this sounds picky but by the end of one breakfast, we had 12 plates on our table and not one of the servers, as they passed by, cleared the table. Even as I stayed to have a second cup of coffee alone at the table, I had to bus the 12 plates, napkins and silverware. I looked for the cleaning towel and wiped off the table. Try having a second cup of coffee with your table overflowing with every plate, cup and the rest, from breakfast. Reminded me of a bad diner. Not acceptable at a hotel that charges high prices because of attention to every single detail. The hotel looked to make up for a disastrous stay by trying to reconcile for falling short, It means nothing as it is after the fact.

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