“Perfectly satisfactory”

Due to an early flight the next morning, I had limited time during my one-night stay but the room was well-equipped and comfortable. On checking in, I was somewhat surprised and a bit disappointed that reception staff were not able to provide me with advice on the location of rental car return fa… more

Due to an early flight the next morning, I had limited time during my one-night stay but the room was well-equipped and comfortable. On checking in, I was somewhat surprised and a bit disappointed that reception staff were not able to provide me with advice on the location of rental car return facilities at the nearby airport. I subsequently discovered that the lanes to take on the airport approach road were well-marked. Apparently the reception staff on duty did not live in Portland and, so, were not knowledgeable about the hotel's surrounding area. The large bar/restaurant area was pleasant. I was very happy with my evening meal. I was very impressed with the barman/waiter - I do not know his name but he was easily recognisable by his multiple earrings. He had a great ability to faultlessly remember accurately what people had ordered by way of food and drinks; this included six customers at one table.

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“subpar, and managment wanted to stand firm on everything”

Here’s a revised and more firm version of your feedback: --- Although some issues were partially resolved, our stay fell short of expectations. I was initially under the impression that breakfast was included with our booking, but this was not the case. Our first room was poorly maintained; … more

Here’s a revised and more firm version of your feedback: --- Although some issues were partially resolved, our stay fell short of expectations. I was initially under the impression that breakfast was included with our booking, but this was not the case. Our first room was poorly maintained; the TV was non-functional, and the AC stopped working entirely. We were transferred to a PURE room, which was a notable improvement, but the overall experience remained subpar. The cleaning staff frequently failed to complete our requests, requiring us to make repeated calls to the front desk. Additionally, the TV in the room had a very limited selection of channels. We were given two breakfast passes, but the food served was cold. Even after specifically requesting hot food, this issue was not addressed. The meals were basic, comparable to those served at a Holiday Inn Express, and it was clear the kitchen staff could benefit from additional training. Despite these significant inconveniences, no discount or compensation was offered. The day management was unhelpful and unwilling to address most of these issues adequately. Based on this experience, I strongly recommend considering a different location for your stay, as this property did not meet basic hospitality standards. --- This revision maintains your points while presenting them in a clear and firm tone. Let me know if you'd like further refinements!

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