“Reservation that includes breakfast is only for continental breakfast”

My husband and I had a reservation that included breakfast. The room was spacious for us and our two dogs. It was very clean and the staff couldn't be more helpful. The only problem we had (and the website should be updated to clarify this) was we thought, since we paid the extra money for "brea… more

My husband and I had a reservation that included breakfast. The room was spacious for us and our two dogs. It was very clean and the staff couldn't be more helpful. The only problem we had (and the website should be updated to clarify this) was we thought, since we paid the extra money for "breakfast included", that it included the breakfast on the menu. It did not, it was only for the continental breakfast, which consisted of cold cereal, grits, some fruit, bread, pastries, coffee, milk & juice and there were at least 2 other tables that thought the same. Had we have known this at the time of making the reservation, we would not have made the reservation that included breakfast. We still would have stayed at the hotel, but we would not have spent the additional money on the reservation. The staff was accommodating and did make the appropriate adjustments. The service was exceptional and the food was delicious. We just hope the website will be updated to state the type of breakfast that is included in the rates.

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“A pleasant stay not without minor inconveniences”

Pros: Quiet location convenient to major highways and area attractions, nice common areas, spacious suites, reasonable rates. Cons: Front desk staff not exceedingly friendly, odd suites layout, thin mattresses. This Hilton Garden Inn makes a good first impression with its charming, high-ceilinged… more

Pros: Quiet location convenient to major highways and area attractions, nice common areas, spacious suites, reasonable rates. Cons: Front desk staff not exceedingly friendly, odd suites layout, thin mattresses. This Hilton Garden Inn makes a good first impression with its charming, high-ceilinged lobby and quaint corner bar, and truth be told there is nothing outright bad about this property. The location directly off the highway (but tucked within a quiet office park) is convenient for area activities, and we all got a good night’s rest in between destinations. That said, there are some minor things worthy of criticism. Three times I needed to speak to the front desk staff (checking in, requesting bedding for the kids sleeping on the pull-out sofa, and checking out) and the lone employee was on the phone booking reservations for callers. Isn’t that what the Hilton reservations number and website are for? And if not, an additional staff member to handle this task so guests don’t have to wait to speak with someone would be welcome. Also, our suite had an odd layout with a separate kitchen area blocked from the living room by a counter and narrow double door placed directly next to the main door into the unit. Meanwhile, the bathroom was located within the separate bedroom, meaning the kids needed to enter our room to use the bathroom in the middle of the night while we were sleeping on our thinly padded mattress (every other one-bedroom suite I’ve ever stayed in has offered separate access to those sleeping in the living room). None of these were deal-breakers, but instead unfortunate quirks offset somewhat by the reasonable cost of staying at the property.

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