“Exceptional experience”

From checking in to checking out the service and experience was exceptional . We had the pleasure to be served by Shanique , Alison, Carlton , Tasha , Nigel , Renata and Ericka amongst others n must extend thanks and highlight great customer service for a day well spent …

“Zoetry Marigot Bay St Lucia- Five stars, really?”

Zoetry Marigot Bay St Lucia- Five stars, really? We spent a week at Zoetry in Marigot Bay in January 2025. The hotel is about 75 minutes from the airport, but the roads leading to it are in poor condition, especially near the hotel itself. The last stretch down to the property has potholes large … Více

Zoetry Marigot Bay St Lucia- Five stars, really? We spent a week at Zoetry in Marigot Bay in January 2025. The hotel is about 75 minutes from the airport, but the roads leading to it are in poor condition, especially near the hotel itself. The last stretch down to the property has potholes large enough to be considered fishponds, and the entrance could use urgent resurfacing. If you're a walker, this isn't the place for you, as there are very limited options for strolling around.e reception area is functional but overdue a refresh. The staff across the resort are friendly and mostly hardworking. Our top-floor suite was excellent with a spacious large lounge, a comfortable bedroom, and a bathroom with some noise issues—though the thick door to the bedroom helped block it out. The balcony overlooked the attractive bay, which is filled with super yachts and boats from other hotel guests. Unfortunately, the influx of these additional guests puts pressure on the staff, contributing to slow service at times. The weather, unfortunately, was disappointing, with a lot of rain, though it remained warm. Food was good, but not exceptional. 16-14 offered the best experience (although someone needs to change the music which was the same everyday) while the Rum Cove was easily the worst. We had the saddest bruschetta there, with bread so hard it needed a hammer to break it, and no tomatoes. The nearby JJ’s restaurant, accessible by boat, was also disappointing, and we had to walk past drug dealers and endure drunken French cruise passengers singing karaoke poorly as we ate. The Villa Restaurant, perched on a hill above the hotel, however, was excellent. There’s a small man made beach accessible by boat, but given the number of yachts in the bay, it’s not very inviting. The water appears murky, and there’s a strong odour by the Hurricane Hole restaurant. Easily the best restaurant was the Villa up the hill from the hotel for which the hotel itself provides an exhilarating ride to get there in a golf cart. Top class cooking. The key question is how this hotel is classified as five stars—it’s barely a four-star property at best. The public areas are shabby, with chipped and cracked steps and pools that need urgent cleaning and updating. The entire pool complex needs a deep steam clean, and the stairways are slippery, with loose flagstones. Worse still are the sun loungers and beds. They’re often reserved before sunrise, and the fabric material gets soaked in the rain, making them constantly damp. The loungers are ancient, with screws falling out, and the deck chairs from Moët & Chandon are uncomfortable and look like a job lot. The easy chairs take forever to dry out, and some have mold on them. Given the humidity and rain, it’s understandable that these would be challenges, but the lack of investment is glaring. Hyatt or the local management could address this immediately, but for some reason choose not to. The gym is excellent—large and well-equipped—and the spa staff are great, though the spa itself could use some upgrades as its outdated. Lastly, our check-out experience was bizarre. We understand that it’s not always possible to keep the room until the end of the day, but having access to changing facilities near reception would be practical, especially for those with late-night flights and flying back to a rather cold UK. We were told at one point to take our luggage and clothes to the pool, but then reception offered to store them in an office. When it came time to freshen up before our departure, we were directed to the spa, which was at least a two-minute walk from the lobby. If it had rained, we would have been soaked (which did happen to another couple). The point being that there is no real system in place for late checkouts. St Lucia itself is a beautiful island, lush and green with the Pitons being the highlight. The people are lovely and friendly. We used a local taxi driver Dion to take us out for the day and he was excellent. He took us to Sugar Beach which is a platinum standard five-star hotel from which the Zoetry management could learn some lessons. In short, while Zoetry has plus sides, it’s in need of significant upgrades and investment to justify its price and reputation. Hyatt really need to do better.

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