“Stunning location, beautiful room, almost perfect service”

The service was fantastic and the facilities were beautiful. The only issues were that the lagoon pool bar was not open, I probably would have chosen a different room type had I known this. Service would be improved by offering drinking water stations, most other hotels in Bali I stayed at did this.

“Relaxing break...”

We found our stay here to be okay. Things future travellers may want to know (if looking to book a Lagoon Pool Access Villa): • The doors etc were not air tight. This meant that lizards and geckos among other things can easily come into the room and in fact we had two noisy geckos that would chirp… more

We found our stay here to be okay. Things future travellers may want to know (if looking to book a Lagoon Pool Access Villa): • The doors etc were not air tight. This meant that lizards and geckos among other things can easily come into the room and in fact we had two noisy geckos that would chirp through the night on our ceiling, but as the villa ceilings are so high there was nothing the staff could do. • The whole villa has glass walls and doors so you are not spared even in the bathroom 😉 (also, plumbing means you have to place used tissues in a bin instead of flushing down the toilet). • The pool bar was not operational which was a shame – we had to order the same drinks via room service instead, so there is a workaround but would be easier if the pool bar was manned. • We weren't able to walk anywhere from the hotel as it is quite far out and secluded. This meant we ate most dinners in the hotel (which of course was pricey). • The hotel offers a free shuttle to Ubud centre which runs at set times and you have to pre-arrange your pick ups from the designated spot. • In Ubud centre itself you can go to the Water Palace, Ubud Palace, Campahan Ridge Walk and the art markets. • Be careful of cab drivers – we sadly had some negative experiences but we found that hiring the hotel’s shuttle drivers outside of working hours was safer although much more expensive than we were expecting (£25 for half a day). • Things to do in and around Ubud that we enjoyed: Dinner at Merlin’s restaurant (tarot themed, very novel and delicious food), Ubud Palace and Water Palace (15-30 min in each, and you have to wear a mandatory sarong and overcoat in the Water Palace), Campuhan Ridge Walk (very hot and a bit steep so be prepared), Ubud Markets (found some reasonable souvenirs here, but you have to barter), Goa Gajah elephant caves. • If you have to check out early for a flight, let the front desk know 1-2 days in advance and they will make you a to-go breakfast box to take with you. • The staff are friendly and the spa services were excellent. The breakfast was simple but there was enough variety – eggs, juices, fruit, breads, some cooked foods too (although we witnessed a member of staff grab a set of tongs for the fruit and use it to shut the blinds behind the buffet, then put the tongs back on the food – so that was interesting!).

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“Tranquil location”

Spent 6 nights in a Lagoon Pool Access Villa on a Bed & Breakfast basis. Prior to arriving I contacted the hotel and they kindly organised a pick up and transfer for us from Seminyak. The front desk staff were polite with the check-in process being very efficient, we were then taken to our room … more

Spent 6 nights in a Lagoon Pool Access Villa on a Bed & Breakfast basis. Prior to arriving I contacted the hotel and they kindly organised a pick up and transfer for us from Seminyak. The front desk staff were polite with the check-in process being very efficient, we were then taken to our room via a buggy with a tour of the facilities being given on route. The room was great, huge bed and very airy. The only disappointment was the bathroom which was very tired and in need of renovation, this is also the reason for the lower star rating. As part of the room you have an outside seating area to the front which is covered. From the bathroom you have access to the private pool area. You also access through a gate a private decking which gives you access to the lagoon pool. The lagoon pool is about 200m in length, the pool level is flat with the depth being the same throughout. The lagoon pool has a bar which is closed, you can order food and drinks to your room with the service always being quick. For the majority of our stay we had the lagoon pool to ourselves which was fantastic. The hotel has one restaurant which offers great views of the hotel complex, the sunset from this location is really good. The dinner menu is huge and offers massive variety. We ate in the hotel every night and were not disappointed. The Nasi Goreng was amazing! They also offer a traditional buffet twice a week which has live music and Balinese dancing. Breakfast provided a varied selection and if you had an early start the hotel offered breakfast boxes which you collect from reception. Make sure you order these the night before! The bar has an extensive cocktail menu and whilst local spirits are used they all tasted great. Spa Furama is worth a visit, the massages are really good. Due to our flight being late evening the hotel was very accommodating and offered a late check-out (chargeable). This meant we could enjoy our last hours in Bali before begging the long journey back to the UK. Overall we had a wonderful, the hotel is in an amazing setting and the staff were all very nice. A special mention to the barman Budiasa who remembered our names from the moment we met him! The only criticism or negative point were the bathrooms which as mentioned before are in need of some work.

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