“Beautiful hotel”

Very nice hotel. I think that we had one of the best rooms with a turret overlooking the lake. The spa and indoor pool are fabulous. There is a huge breakfast buffet with everything you could want. We had dinner in the hotel restaurant and the food was delicious. There was a medical conference on w… more

Very nice hotel. I think that we had one of the best rooms with a turret overlooking the lake. The spa and indoor pool are fabulous. There is a huge breakfast buffet with everything you could want. We had dinner in the hotel restaurant and the food was delicious. There was a medical conference on when we arrived- possibly optical staff? I did find it a little disconcerting that many of the delegates used the pool area to access a terrace leaving the door open so that the pool area became cold. Is there another access they could have used? We left the hotel at 5 am for an early flight. In our rush I left both of my swimming costumes in the bathroom where I had hung them to dry. I emailed the hotel and asked them to send them to our hotel in Buenos Aires to which we would be arriving 8 days later. I said that I would pay shipping costs. They did not respond to my email which was disappointing especially as one of the swimming costumes had been quite expensive. The email I used was the one on the hotel website. I would recommend the hotel for everything except their response to email.

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“Nice location and great views; just hope there is nothing that needs attention in your room.”

The location is great; short walk to town but away from the hubbub. Public spaces are nice. Beautiful views from rooms facing the lake. Adequate breakfast. Biggest complaint was the lack of attention to requests by the staff. Narrow slippery bath/shower; I asked for a bath mat twice but never got … more

The location is great; short walk to town but away from the hubbub. Public spaces are nice. Beautiful views from rooms facing the lake. Adequate breakfast. Biggest complaint was the lack of attention to requests by the staff. Narrow slippery bath/shower; I asked for a bath mat twice but never got one. A lightbulb in my room burnt out so I asked for a new one. I was asked whether I was sure. Turns out the lamp needed replacing. One of the window shades (very large) was inoperable and was coming loose from the wall. Staff was completely non-responsive to any of my requests until my husband and our tour leader complained. Hmmm.

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“Nice location with potential for improvement”

When arriving in a hotel and upon check in you feel you will be treated as sub-equal, because having booked via booking.com and not direct with the hotel and the same attitude appeared when complaining about their horrible internet connection - well after 2 years they updated the server wkth a new … more

When arriving in a hotel and upon check in you feel you will be treated as sub-equal, because having booked via booking.com and not direct with the hotel and the same attitude appeared when complaining about their horrible internet connection - well after 2 years they updated the server wkth a new password. It was working one day and then not. During our one week stay - the safe in the room has fingerprint which was not functioning and every time when using it, we had to call the reception. When the dust in the comfort room in the carpet feels like was not cleaned once during our stay, heating was only on during few hours and controlled by the hotel so we had to sleep with layers, a small radiator could not heat the whole room, and several small things who bothered and we informed the reception. No action taken. Beside all points we felt uncomfortable as we had to ask many times for service. The team in the restaurant were friendly and caring. Breakfast was offering big selection and was included. The team at the reception showed some ignorance for our wifi related complaints. The location and the view are phantastic. So there is space for improvement esp. when you stay not only for one or two nights.

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“Nice location, poor WiFi”

A deceptively large hotel in a good location, overlooking the lake, and near local shops. The restaurant menu is only via QR code and the restaurant doesn’t serve informal food . That’s in the bar. We had burgers in the bar, which were very nice. The WiFi is terrible all over the hotel. Our bedroo… more

A deceptively large hotel in a good location, overlooking the lake, and near local shops. The restaurant menu is only via QR code and the restaurant doesn’t serve informal food . That’s in the bar. We had burgers in the bar, which were very nice. The WiFi is terrible all over the hotel. Our bedroom had a flashing booster (which I had to cover at night !) and still no WiFi in the room. Pillows a bit bulky and uncomfortable. Two lamps in our room didn’t work - one flashed dangerously but when I reported this to a member of staff, she didn’t seem concerned and didn’t take a note. Lovely views over the lake from a sunny terrace. Not a bad hotel but they could improve WiFi .

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