You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property. Extra-person charges may apply and vary depending on hotel policy. . Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. . Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. . Pets not allowed Check-in time starts at 3:00 PM Check-out time is 1:00 PM If you are traveling with a child your hotel may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. You'll be asked to pay the following charges at the hotel: Resort fee: COP 2900.00 per person, per night The hotel resort fee includes:In-room safe and safe insurance We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.